Description
Are you ready to redefine service delivery in the telecommunications industry? At Totogi, we recognize that traditional service models are failing to meet evolving customer expectations. Studies show that integrating advanced technologies like generative AI can cut operational costs by up to 40% while significantly boosting customer satisfaction.
In this role, you'll pioneer our AI-first strategy, using cutting-edge tools to enhance operational efficiency and revolutionize customer experiences. This position is perfect for those who revel in using innovative AI technologies to solve real-world challenges. You will guide and direct a dedicated team, fostering a culture of technical excellence and client-centric solutions. Here, you’ll manage projects and services, as well as the strategic integration of AI that propels our clients and your career forward. Unlike traditional roles, this job demands a dynamic leader who thrives under pressure and is eager to drive change in a hands-on, technical environment.
Join Totogi and become a key player in our mission to transform telecommunications service management. Your leadership will ensure that our AI-driven strategies exceed the expectations of our customers. If you are passionate about technology and its potential to change industries, we want to hear from you. Apply today and help us set new standards in the telecommunications sector.
What you will be doing
- Ensuring the execution and delivery of specific, short-term projects designed to integrate AI technologies into service operations, ensuring they are completed on time, within scope, and budget.
- Managing ongoing, contracted services that support clients’ daily operations, utilizing AI-driven strategies to enhance service efficiency and customer satisfaction.
- Leading the support team to resolve client issues promptly and effectively, while also managing customer escalations by providing a structured approach to resolution, ensuring excellent and frequent communication, and maintaining rigorous attention to detail.
Key responsibilities
- Enhance service delivery efficiency and outcomes through the strategic integration of AI-driven solutions
Candidate requirements
- Hands-on experience using LLMs such as ChatGPT, Gemini, or Claude in a professional setting
- 4+ years of experience in service delivery or operations management
- Prior experience in service delivery or operations management within the telecommunications industry
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
