Description
Totogi is facing down the challenges of the tech support sector. With the surge in demand for ruthless efficiency and uncompromised customer satisfaction, the stakes have never been higher. Traditional methods are a recipe for disaster, risking revenue losses and dwindling customer loyalty at an alarming rate. As AI revolutionizes the industry, there's a dire need for warriors who don’t just operate technology but dominate it to drive superior business outcomes.
At Totogi, we're leading the charge by infusing state-of-the-art AI and top-tier technical prowess into our support operations. This radical integration allows us to streamline complex support functions, skyrocketing operational efficiency and transforming customer interactions. Our strategy doesn't just differentiate us—it makes us pioneers of technical innovation and customer delight.
Unlike the standard bearers of reactive support, this position arms you with cutting-edge AI tools and deep technical know-how, charging you with the mission to actively elevate our service delivery. We're calling on the obsessed: those fueled by a drive to manipulate AI's potential to revolutionize service experiences, thrive on intricate technical challenges such as scripting and system configurations, and are relentless in their pursuit of perpetual innovation.
We invite the audacious to step up and disrupt the status quo of tech support. If you’re wired to stretch the limits of AI and advanced tech, we want you. Apply now and join Totogi in sculpting the future of technical support.
What you will be doing
- AI System Building: Designing and implementing AI-driven systems and monitoring tools to enhance operational efficiency.
- Service Configuration and Maintenance: Using AI tools to configure BSS & OSS products, ensuring seamless service delivery and customer satisfaction.
What you will NOT be doing
- Answering the same questions over and over again
- Providing trivial or basic troubleshooting
- Writing knowledge base articles
Key responsibilities
- Enhance operational efficiency and customer satisfaction by optimizing and automating tasks using AI-driven systems and advanced technical skills
Candidate requirements
- At least 2 years of experience working in the telecommunication industry and familiarity with Radius and Diameter protocols
- Professional experience using generative AI tools (e.g. ChatGPT, Gemini, Claude) to boost productivity
- Proficiency in Linux, Kubernetes, and AWS
- The ability to work in any shift assigned to you (we will take your preferences into consideration)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
