SaaSOps Architect$ 60k/Year ($ 30/Hour for 40 hours of productive work per week) Remote Position Long-term
Interested in utilizing your years of software and system engineering expertise to integrate, build & scale cloud-based SaaS systems for a new acquisition per week?
This position is similar to a Cloud Infrastructure engineering job. The ideal candidate will have hands-on experience in managing and maintaining large-scale SaaS applications in one of the major platforms, such as AWS, Azure or IBM Cloud.
Want to learn how to ‘lift & shift’ acquired company infrastructures into a modern Kubernetes/Docker/VMware cluster? Are you inspired to drive great uptime for enterprise software products across more than 100 products?
If so - this role is for you…
-Madalina S, Software Engineering Manager
As a SaaSOps Architect ($60K/year), you will be responsible for providing seasoned and experienced support to drive our infrastructure availability up for both internal and external clients while resolving incidents and service requests.
This role requires balancing availability, customer experience and the need to enhance the systems continually. We expect you to deep dive on all outages, perform root cause analysis and drive continuous product improvement.
There’s a breadth of opportunities for SaaSOps Architect in our organization. Starting with our infrastructure teams that manage and continuously improve our Kubernetes, Docker & VMware clusters or going all the way to our SaaS operations which will ensure great up-time and customer experience from our myriad of more than 100 products.
We are seeking for hands-on professionals who are comfortable reverse-engineering legacy products with manual build/deploy processes, ancient dependencies, fragile architecture, weak security and lack of scalability and performance. All this with the support and collaboration of highly experienced professionals in a truly international environment.
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines
Eliminate complexity from both architecture and processes
Optimize our public cloud computing costs
Be proactive and work closely with the engineering teams to enhance our design and improve our platforms offering
Perform capacity planning
Employ modern instrumentation to enable production applications and infrastructure observability and then act upon the results
Practice sustainable incident response and blameless postmortems
As a SaaSOps Architect in Crossover, you will learn how to have an obsessive focus on improving the quality of your work and the quality of products through the use of First Time Acceptance Rate. You will get an opportunity to learn and work on cutting-edge monitoring tools, which allow you to operate at a scale of thousands of servers for 70+ different software companies.
The candidate will be exposed to our metrics-driven culture, which is the foundation of our success in measuring and improving every engineering process and product we deliver.
Working with the top 1% talent will help you master your technical skills and become a specialist in some of the parts of our software factory model, such as the development of automated unit test or bug fixes. Ultimately Crossover’s dynamic environment will allow the candidate to move fast, set and achieve aggressive goals.
Work ExamplesEvery job creates excellent work. We want to show you the types of things you will learn, using real work examples of the processes, training examples, playbooks, projects you will build on the job.
This is an interview with one of our SaaSOps Engineering Manager, about deciding to build a Central repository to host all docker containers of all companies and products owned by Trilogy.
Relevant Files and LinksHere you can find external resources relevant to this role.
Here you can find a link to Brendan Gregg blog. He published a relevant book that will help you refine your SaaSOps technical skills. His book: Systems Performance: Enterprise and the Cloud, will provide you details and insights on modern terminologies, concepts, techniques and methodologies for analyzing and improving system performance.
What would be the priorities for a SaaSOps Architect on a daily basis?
The top drivers are to ensure our infrastructure availability and our public cloud costs optimizations through eliminating complexity from both architecture and processes.
What are the expectations on a SaaSOps Architect during an outage?
You are expected to be personally involved and drive towards a timely resolution. Also, you have to be able to deep dive on all outages, keep track of the underlying root causes and push towards their resolution, to improve reliability over time.
Are there any Cloud certifications required in the role of SaaSOps Architect?
At Crossover we are always fostering our team to learn continuously. We understand that some Cloud certifications may help you demonstrate your knowledge and skills, but there is no particular certification required for the role of Site Reliability Engineer.
What are the challenges to have a team of people spread across different countries?
The main challenges are related to bring together people from multiple time-zones and ensure they are in sync with the work to be delivered. We have developed an online productivity tool that helps remote workers manage their time more efficiently and receive a fair working environment.
What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?
Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.