Call Center Concierge$ 20k/Year ($ 10/Hour for 40 hours of productive work per week) Remote Position Long-term
Do you have excellent oral communication skills? Do you have a strong personality? Do you pride yourself to be the voice every global company wants its customers to hear? Do you want to work for endless opportunities for your career? If so, come and join our team!
As a remote Call Center Concierge, you will be expected to speak with customers in a fast-paced, web-based call center. Our concierge agents must have outstanding communication skills, exceptional English, a friendly personality, and reliable high-speed internet.
-Ritu C, VP Demand Generation
Level 1 Customer Support
Crossover University graduate supportive work culture and stability
We are looking for Call Center Concierges that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer inquiries; keeping customer satisfaction at the core of every decision and behavior.
This role may be a great fit if:
You thrive in a fast-paced environment
You have a friendly voice and amiable personality
You are outgoing and make people feel comfortable
You are assertive
You excel with repetition
Call customers to schedule appointments
Maintain web-based records
Work in tandem with the concierge team through Skype
Work an 8-hour shift with a 30-minute break
Manage large amounts of inbound and outbound calls in a timely manner
Follow call center “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions
You will develop your communication skills while interacting with customers every day.
You will learn to multitask as you may find yourself immersed in various tasks. On a typical day, you will be calling customers, keeping records and scheduling appointments.
You will be exposed to new technologies used by top companies in the world.
Relevant Files and LinksHere are a few relevant books that will help you understand the expectations & align you with Crossover’s hiring managers’ philosophy books.
Can you give some example metrics/deliverables for the job of a Call Center Concierge?
Call Center Concierges are expected to achieve a primary weekly goal of 100% Quality and SLA (service level agreements). Secondary metrics can include NPS (Net Promoter Score), and number of Calls.
Who does the Call Center Concierge report to?
To a Sales Manager or SVP
Call Center Agents work on weekends?
Yes, you will have a shift that will include weekends.