SaaSOps Chief Architect$ 100k/Year ($ 50/Hour for 40 hours of productive work per week) Remote Position Long-term
The SaaSOps Chief Architect will be responsible for the infrastructure architecture and operations of thousands servers and services, spread across the various clouds. The ideal candidate will have hands-on experience driving infrastructure architecture to its highest state with cutting-edge technologies.
The mandate to transfer our systems to the cloud while improving the product architecture. Success will be measured by improving organizations availability commitment, driving costs down and improving quality.
As a SaaSOps Chief Architect, you will be in charge of migrating products to the Cloud, creating automated build and deploy pipelines, improving product architecture to make it more secure and resilient and improve its overall operational agility.
As the owner for the infrastructure architecture and operations, it’s your responsibility to ensure the availability, uptime, cost optimization, and overall quality of the product match the business requirements. You will be the driver of cost and quality optimizations throughout the organization.
We are seeking for hands-on professionals who are comfortable reverse-engineering legacy products with manual build/deploy processes, ancient dependencies, fragile architecture, weak security and lack of scalability and performance.
Deep dive on all outages and perform root cause analysis to improve the uptime.
Leveraging the change management process.
Drive continuous product improvement.
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
Keep track of outages with the purpose to improve reliability over time
Conduct RCA (root cause analysis) by working with Engineering and SaaS teams to prepare, implement and measure the effectiveness of an action plan to prevent outages from happening again and improving overall uptime and quality
Enforce change management
Define monitoring needs (server, service, docker, log aggregation, alerts, etc.)
Define/ review infrastructure needs (capacity planning, backup/data integrity)
Supervise that every machine that is created meets the quality bar (i.e. monitoring, compliance, AV, automation) and complies with cost saving initiatives
Own product security (AWS SGs, Corporate DC Firewalls, Access policies to infrastructure resources). Automate security compliance and alerts
Ensure uptime the business requires
Own the technology plan for consolidation
As a SaaSOps Chief Architec in Crossover, you will get an opportunity to learn and work on cutting-edge monitoring tools, which allow you to operate at an intensity and scale of thousands of servers for 70+ different software companies. You will be exposed to our metrics-driven culture, which is the foundation of our success in measuring and improving every engineering process and product we deliver.
Working with the top 1% talent will help you enhance your managerial as well as technical skills. Ultimately Crossover’s dynamic environment will allow you to move fast, set and achieve aggressive goals.
Relevant Files and Links
How ESW Capital & Crossover Build Infrastructure to Handle 100s of Software Products
This is an interview with one of our SaaSOps Engineering Manager, about deciding to build a Central repository to host all docker containers of all companies and products owned by ESW Capital.
Are there any Cloud certifications required in the role of SaaSOps CA?
At Crossover we are always fostering our team to learn continuously. We understand that some Cloud certifications may help you demonstrate your knowledge and skills, but there is no particular certification required for the role of SaasOps CA.
What would be the priorities for a SaaSOps CA on a daily basis?
The top drivers are uptime, cost and performance (or architectural simplicity).
What are the expectations on SaasOps CA during an outage?
You have to be able to deep dive on all outages and keep track on them with the purpose to improve reliability over time. Additionally do Root Cause Analysis (RCA), prepare, implement and measure the effectiveness of an action plan to prevent outages.
What are the challenges to have a team of people spread across different countries and how the performance management process is conducted by Crossover?
The main challenges are related to multiple time-zones and productivity reviews. On a weekly basis you get goals and performance reviews that accelerate your career path in this very fast paced environment.
What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?
Before acquiring a company, we conduct 4 weeks due diligence. After the buying decision is made, we use our standard model to import the software company into Crossover centralized environment within 90 days. During this time we take whatever the company has created and re-engineer or restructure it, improving it to match our standardized model for software products.