Crossover Stories - Graham E


Graham joined Crossover after one of Crossover’s clients - Skyvera - acquired a company he was working for called Prologic, which made ERP software for fashion retailers. Now, Graham manages Product and Services in five different businesses, all within Skyvera’s portfolio. “It has been an amazing opportunity for me to progress,” he said about working at Skyvera. We interviewed Graham about Professional Services at Skyvera and what he enjoys most about his role and team.

GRAHAM E

STORY

Location: Cornwall, United Kingdom   |   Role: VP of Professional Services

Graham joined Crossover after one of Crossover’s clients - Skyvera - acquired a company he was working for called Prologic, which made ERP software for fashion retailers. Now, Graham manages Product and Services in five different businesses, all within Skyvera’s portfolio. “It has been an amazing opportunity for me to progress,” he said about working at Skyvera. We interviewed Graham about Professional Services at Skyvera and what he enjoys most about his role and team.

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THE INTERVIEW

Can you tell us more about the Professional Services team at Skyvera?

The main motivation that drives me and the rest of my team is really the success of our end customer. My Services team is full of phenomenal individuals, but we can not work in isolation. To deliver customer requirements, we have to work cross-functionally with many teams - whether that’s Product, Engineering, SaaS, or Support. At the end of the day, ending up with a happy customer is really fulfilling.

One of the great aspects of working in Crossover is the level of talent we work with, across organizations and functions. I’ll use BONZAI as an example. BONZAI is a company that Skyvera recently acquired, and they provide not just a fantastic intranet solution but also a powerful delivery method. You can’t really implement BONZAI without somebody from professional services helping you do it; to actually install it takes a couple hours, but configuration can take days, and deciding how to configure it can take weeks or months. Then the customer needs to input their own content into it.

A customer might never have built an intranet before, and we build award winning intranets, so we work with them to understand what an intranet means for them and how they’ll best leverage one. We continue to support the customer all the way through creating the content on the intranet, which might take another two or three months after the implementation. We collaborate cross-functionally; we have project managers managing the whole project, solution delivery consultants advising the customer on best practices, technical people doing the actual installation and configuration, more consultants who help support the customer through content creation, support teams providing assistance, Engineering improving the product. It is amazing teamwork with spectacular talent.

 
 

What have you been learning over the past seven years at Crossover?

Even though I already hold an MBA, I have learned a lot more about management - especially remote team management. Crossover’s management tool, WorkSmart, is a fantastic tool. It is particularly important for our teams because we are large and 100% remote, and it allows us to understand how our teammates are using their time to the best advantage, which workflows are working well, and what we can improve.

 
 

What are your favorite aspects about working at Crossover?

We work with the best talent in the world. The people at Crossover are really strong, and when you work all day with top talent from all over the world, you’re constantly learning new things.

Also, Crossover truly levels the playing field for global talent. When people apply to roles at Crossover, everything comes down to their merit; not their race, gender, disabilities, etc.  I really don’t think there are many other businesses who can truly say that is what they are about. And that’s a mission that I really support.

 
 
 
 
 
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