Eng - Model Standard


Fully remote Cloud Operations Engineer position for leading enterprise software company pioneering the future of work.

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Senior Cloud Operations Engineer

$ 60k/Year   Flexible   Long-term

Crossover, the world’s largest #remotework company is looking for high performing Senior Cloud Operations Engineers for long-term, full-time roles. We offer 100% #remotejobs working with the best talent from around the world. It is also an opportunity to learn and work on cutting-edge monitoring tools, which allow you to operate at a scale of thousands of servers for 70+ different software companies.

As a member of a high performing software engineering team, you will be working with the top 1% of global engineering talent developing high-quality software. You may work across several of our products using multiple technologies. The pace is fast and rewarding as you will be solving the hardest problems in our products and processes. Apply now to start your long-term career path with us and shape the #futureofwork.

, we have  full time partners from your country,   Let’s make it !


3500+
Partners
70+
Customers
116+
Countries
420+
Teams
Why Crossover?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
 
WHAT YOU'LL BE DOING

As a Senior Cloud Operations Engineer with Crossover, you will be a hands-on professional working with massive scale cloud infrastructure. You will be a senior member of a shift based, 24x7 infrastructure support team for our Cloud-based applications. You will be the respondent for challenging system change requests from the business as well as handling communications during any system outages. You will configure and use infrastructure monitoring tools and proactively do in-depth root cause analysis on monitoring alerts to constantly improve the stability of the systems.

You will have daily and weekly targets to work towards, and you will receive regular feedback and coaching related to your performance. You will also deliver technical feedback and specific coaching to others in your team.

 
REMOTE CAMP PROGRAM

To apply for a role at Crossover, you will go through a series of online tests, usually during the online hiring event. If you pass these tests, you will be offered the opportunity to participate in our four-full-time week “Remote Camp” training program. This is elite training taught by our top instructors.

Here’s what our graduates have to say about Remote Camp:

"I am very pleased to say that because of Crossover's unorthodox and unique way of transferring the knowledge through (Paired sessions, coaching sessions with CSMs), I have never been more confident in my technical skills and abilities for my role."
-Mikael F

"The CTO Remote Camp was another thing that motivated me. I wanted to see how CTOs across the globe work and learn from them."
-Javed Z

"I've been with the company since Aug (been part of the second Remote Camp) and since then I've learned SQL, databases, servers, tapes, other content management systems etc- and that's only been in 3 months. Usually when I'm in a new company, I learned a lot about their platform, their tools etc during the length of my time with them but never at this speed!."
-Monnaliza T

It is offered as soon as you want to get started. You will be compensated for 40 hrs/ week at the hourly rate for the role you are applying to. Remote Camp is an excellent opportunity to learn about our culture, expectations, tools, processes, and procedures. It's an intensive and demanding program, but every graduate is guaranteed a job at the end of it.

 
 
KEY RESPONSIBILITIES

Ensure the uptime of our multi-tenant infrastructure

Perform capacity planning and optimize our public cloud computing costs

Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes

Configure and use state of the art monitoring tools to gather insights and then act upon the results

Conduct incident response and in-depth root cause analysis

 
CANDIDATE REQUIREMENTS

Bachelor's degree in Computer Science or related technical field involving IT or equivalent practical experience

3+ years of demonstrated experience managing and maintaining large-scale SaaS applications in one of the major platforms (Amazon Web Services, VMWare, GPC, IBM Cloud) and cloud orchestration tools (Kubernetes, Marathon, VMware, etc.)

3+ years of experience with Linux and/or Windows Server operating systems (strong understanding)

Experience building and maintaining production systems on using EC2, RDS, S3, ELB, Cloud Formation, etc. and familiarity interacting with the Amazon APIs or VMWare / Azure experience

Deep experience administering Linux (Centos, RHEL, Ubuntu) systems OR Windows Server systems

Excellent knowledge of web application technology, (i.e. IIS, Tomcat, Apache, nginx, haproxy etc.)

Experience with industry standard monitoring tools

Ability to debug and optimize code and automate routine tasks

Nice to have
  • Experienced with declarative configuration management and provisioning tools like Ansible, Puppet or Chef
  • Experience with Docker
  • Databases experience: MySQL, MSSQL, Oracle, PostgreSQL
  • Familiarity with ITIL processes, especially Incident, Change and Problem Management
 
 
WHAT YOU WILL LEARN
 

As a Senior Cloud Operations Engineer in Crossover, you will learn how to have an obsessive focus on improving the quality of your work and the quality of products through the use of First Time Acceptance Rate. You will get an opportunity to learn and work on cutting-edge monitoring tools, which allow you to operate at a scale of thousands of servers for 70+ different software companies. 

The candidate will be exposed to our metrics-driven culture, which is the foundation of our success in measuring and improving every engineering process and product we deliver.

Working with the top 1% talent will help you master your technical skills and become a specialist in some of the parts of our software factory model, such as the development of automated unit test or bug fixes. Ultimately Crossover’s dynamic environment will allow the candidate to move fast, set and achieve aggressive goals.

 
 
CAREER PATH
 
Senior Site Reliability Engineer (50$ per hour)
3343
Technical leader

RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATION.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability

Use IaaC to automate and enable scaling of environments and systems

Eliminate complexity from both architecture and processes

Optimize our public cloud computing costs

Manage the uptime error budget of your product

50
Senior Cloud Operations Engineer
3362
Individual Contributor

INDIVIDUAL CONTRIBUTOR IN A TEAM RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATION.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines

Eliminate complexity from both architecture and processes

Optimize our public cloud computing costs

Be proactive and work closely with the engineering teams to enhance our design and improve our platforms offering

Perform capacity planning

30
Cloud Operations Engineer
825
Individual Contributor

INDIVIDUAL CONTRIBUTOR IN A TEAM RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATIONS.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines

Resolving outages based on SaaSOps playbooks and/or product knowledge

Monitor incoming tickets queue and follow documented processes for troubleshooting, recovery and service restoration processes

Optimize our public cloud computing costs

15
 
 
 
Work Examples
Assets
blog
This is an interview with one of our SaaSOps Engineering Manager, about deciding to build a Central repository to host all docker containers of all companies and products owned by Trilogy.
https://medium.com/the-crossover-cast/how-esw-capital-crossover-build-infrastructure-to-handle-100s-of-software-products-83eb62642d9
Medium
Relevant files and links
External resources
url
Here you can find a link to Brendan Gregg blog. He published a relevant book that will help you refine your SaaSOps technical skills. His book: Systems Performance: Enterprise and the Cloud, will provide you details and insights on modern terminologies, concepts, techniques and methodologies for analyzing and improving system performance.
http://www.brendangregg.com/sysperfbook.html
BrendanGregg
 

Questions
and Answers

  • What would be the priorities for a Senior Cloud Operations Engineer on a daily basis?

    The top drivers are to ensure our infrastructure availability and our public cloud costs optimizations through eliminating complexity from both architecture and processes.

  • What are the expectations on a Senior Cloud Operations Engineer during an outage?


    You are expected to be personally involved and drive towards a timely resolution. Also, you have to be able to deep dive on all outages, keep track of the underlying root causes and push towards their resolution, to improve reliability over time.

  • Are there any Cloud certifications required in the role of Senior Cloud Operations Engineer?

    At Crossover we are always fostering our team to learn continuously. We understand that some Cloud certifications may help you demonstrate your knowledge and skills, but there is no particular certification required for the role of Site Reliability Engineer.

  • What are the challenges to have a team of people spread across different countries?

    The main challenges are related to bring together people from multiple time-zones and ensure they are in sync with the work to be delivered. We have developed an online productivity tool that helps remote workers manage their time more efficiently and receive a fair working environment.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

 
 
 
WHAT CROSSOVER MEMBERS SAY ABOUT THE ROLE

 
ABOUT THE ROLE

 
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