Service Desk Specialist, Forward Kitchens (West Bengal) - $30,000/year USD

Are you a customer support agent obsessed with providing a great customer experience? Are you known to solve complex problems by getting to the root cause? 

Forward Kitchens empowers restaurants to create digital storefronts , generate more online sales, and increase their bottom line – all without having to hire a creative marketing team or deal with the millions (we’re exaggerating) of delivery platforms out there. We believe in our partner restaurants’ power to represent their communities and provide delicious, eclectic meals to their ever-ravenous customers at scale.

In this role, you will learn, use, and support Forward Kitchens' product and build your expertise in solving challenging technical problems. Your goal is to provide impeccable customer service quality so clients continue to use our product year after year. 

If you thrive on problem-solving and providing a great customer experience, then this is the role for you!

• Solving complex customer problems using your product knowledge 
• Understanding and identifying the root cause of the customer's problem through insightful questions

• Working alone and avoiding live customer interaction
• Analyzing, writing, or debugging source code

• Taking ownership of support incidents and using all available resources and knowledge to resolve them
• Delighting customers at the quality of service provided for their support inquiries

• At least 2 years of professional customer support experience
• Ability to work US hours (always) and on weekends (when necessary)