Description
Does this sound like you?
- Your friends and family call you to troubleshoot their technology problems
- You love learning new things, and the thought of learning new software is exciting
- You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of it
- You want to take your technical aptitude and turn it into a career
Welcome to the Professional Services team at Totogi! We support a variety of telecommunications software products. We not only have the opportunity to learn, use, and support these products, but we also become deep technical experts who can solve problems no one has seen.
Our best customer support agents are intelligent people who love learning new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.
Join our advanced technical support team to see how we’re transforming customer support.
What you will be doing
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customer’s problem
- Spending 25% of your time learning about new products, features, & solutions
What you will NOT be doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Candidate Requirements
- Previous professional experience in the telecommunications industry
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