Customer Service Representative, Crossover (Kampala) - $30,000/year USD

Job ID: 4890

No longer accepting applications

Description

Are you a rockstar customer service representative looking for your next challenge? Or a technical support agent with a keen eye for detail? Perhaps you are a recruitment specialist, disillusioned by the inherent misalignment of incentives between candidates and recruitment agents. At Crossover, we are reinventing the recruitment process to focus totally on the success of our candidates, and we need your help!

Crossover is a leading-edge employment platform focusing solely on high-quality, great-paying remote work opportunities for candidates across the globe. Because of our global reach, we target high-performing individuals at the top of their field. To support these candidates on their journey, we are seeking the highest-quality team members the world has to offer!

Our team concerns itself only with the application process itself, not the outcomes. This means we focus on ensuring a smooth application and onboarding experience, regardless of the candidate’s hiring success (or lack thereof). Success in this role is determined by the quality of a candidate's experience, not by the number of roles filled or commissions earned, as in most traditional recruitment roles.

Are you a people-person who loves helping others and watching them succeed? Are you looking for an opportunity to interact with people from all walks of life? If you are the type of person who gets fulfillment from helping others get their dream job, apply today!

What you will be doing
  • Solving cases: Troubleshooting any issues or inquiries a candidate may have about the employment process on Crossover
  • Profile updates: Ensuring candidate profiles are up-to-date with the latest information to help determine suitability for a role
  • Closing: The best part of the job - offering successful candidates their dream role and assisting with the onboarding process where necessary
What you will NOT be doing
  • Cold-calling potential candidates to fill roles
  • Negotiating pay rates
  • Chasing quotas and commissions
  • Working with the same clients day in, day out
Key Responsibilities

Ensuring a smooth, seamless employment application process for candidates.

Candidate Requirements
  • At least 1 year of professional customer-facing experience (customer support, technical support, recruitment, or HR)
Details

Salary

$30k/year ($15/hour)

Location

Remote

full-time Job

40 hours/week any timezone

Employment Type

Long-term role

More about this role
More about this role