Technical Writer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you a super-smart technical writer looking for an opportunity where your great work will shine within your product team? Are you ready to embrace the future of work by joining a fully remote organization that builds amazing software products? Join us and you will be a key member of a tight-knit and collaborative product team that is working on exciting products that delight millions of users worldwide.
Upland is an enterprise cloud software company that provides award-winning solutions in Project and IT Management, Workflow Automation, and Digital Engagement. Upland’s goal is 100% customer success, achieved through a unified operating platform that delivers the performance, scalability, and support that over 2,500 Upland customers worldwide demand every day.
In this role, you will be the go-to person for all documentation related to a product in our portfolio. You will constantly improve your technical writing skills and accelerate your career by joining a team of technical writers who are obsessed with simplifying what others have complicated, increasing the business value that end-users receive from the software.
What you will be doing
- Write and maintain online help articles and release notes using MadCap Flare that allow users to answer their product questions and discover new functionality.
- Collaborate with the product team to stay on top of feature developments and verify the accuracy of your documentation.
- Contribute to improving the company’s overall documentation strategy.
Key responsibilities
- Own all of the documentation for your product.
- Write great documentation that is clear, helpful and adheres to the style guide.
- Collaborate with subject matter experts and conduct research to build expertise for your product.
- Be the primary point of contact for all documentation requirements related to your product.
Candidate requirements
- 5+ years of experience as a Technical Writer for software products.
- Experience using MadCap Flare, RoboHelp, or another single-source authoring tool.
- Daily work schedule with at least 4 hours of overlap with standard US Eastern Time work hours.
Nice to have
- Experience working within an Agile environment.
- Experience using Jira.
- Experience creating instructional videos.
- Experience with WordPress or another cloud-based CMS
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
