Remote Professional Services Jobs in Kenya
- The best remote Professional Services jobs are on Crossover.
- Find leading US companies hiring full-time managed service professionals in Kenya.
- Use your insight and skills to solve important problems by finding the root cause.
See all remote jobs in Kenya
Why Crossover?
Remote jobs with first-rate USD pay—anywhere in the world.
Join an elite global team of top 1% professional talent.
Equal opportunity hiring process: just prove your skills are world-class.
Role Description
Are you a seasoned services pro?
If you have excellent customer dispositions, a willingness to share your expertise, empathy for your customers, and an ability to brainstorm and prioritize, you might want to apply now to the multiple positions we have open in our Professional Services teams.
Our teams operate quickly with a heavy focus on coaching and personal development. The priority for us is high-quality work, and the drive for continuous improvement in our teams makes us a unique opportunity.
You will have the utmost authority, have a key vantage point of our customers, and have hands-on impact on customer success.
Our recruitment process has less hustle and bustle, so you do not have to devote a great deal of time to it and the positions are full-time and can be handled remotely.
What you will be doing
- Mapping requirements and delivering customer requests.
- Using voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
- Generating solutions using your deep product knowledge and our rich knowledge bases.
- Sharpening your technical prowess.
What you will NOT be doing
- Stagnating. You will be continuously expanding your knowledge and experience with new products.
- Spending your day answering calls or solving trivial issues.
Key Responsibilities
- Take ownership of customer requests and use all available resources and knowledge to resolve them.
Candidate Requirements
- Experience with software development. You will need to read and understand code, write scripts, query databases and scrutinize dense log files while troubleshooting.
- Experience in a customer-facing role. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
What you will learn
You will develop the ability to seek continuous improvement. You will also receive candid feedback to learn, develop, and grow in your role and accelerate your career faster than in any other software company in the industry.
Work examples
We believe that the candidates who will succeed in this role come from an array of technical backgrounds and our selection process entails demonstrating that you can become an expert on topics from our real products and that you can solve some real problems that our customers have reported in the past. This is a great way to show off your skills while at the same time getting a taste for what real-work is like.
Featured remote managed service professional job in Kenya
Technical Account Manager @ Skyvera
$60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role
Key responsibilities
- Drive customer satisfaction by ensuring timely resolution of escalations and maintaining strong, ongoing client relationships
Description
The telecom industry’s customer support sector is known for lengthy response times, rigid processes, and often disconnected experiences that leave customers frustrated and underserved. As businesses increasingly demand immediate, personalized solutions, traditional models struggle to keep up. Reports indicate that over 60% of customers will leave a provider after a poor service experience, putting massive pressure on companies to evolve and find solutions that prioritize proactive, flexible support.
At Skyvera, we’re shaking things up. We’ve built an AI-first, fast-paced environment designed to close the gaps in customer satisfaction. Our team isn’t just a group of tech experts; we’re outcome-focused innovators. By merging deep technical insights with advanced AI tools, we’re able to resolve complex technical issues faster and with precision, and we’re empowering our clients to achieve their best operational performance.
In this role, your job is to lead. You'll be the critical link between our tech teams and the customer, responsible for understanding their needs, guiding them through complex troubleshooting, and ensuring they get proactive, relevant solutions. This role calls for someone who’s ready to tackle technical escalations head-on, someone who finds energy in the fast pace, the unpredictability, and the challenge of driving continuous improvement.
You’ll fit seamlessly into our team if you’re fluent in both customer success and technical troubleshooting. You'll bring strategic insight to operational reviews, translating technical data into practical recommendations that leave our clients feeling understood and empowered. If you’re ready to work with high-profile clients, have a background in Telecom BSS/OSS, and want to take ownership of customer relationships in a role that values AI and proactive problem-solving, then we want to hear from you.
Candidate requirements
- Previous experience in technical support or technical account management
- Familiarity with BSS and OSS systems
- Must be currently based in a European or African time zone
Frequently Asked Questions
Job reviews
Meet some of the 5,000+ rockstars who have found a rewarding remote career on Crossover.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Join top-tier companies as a remote managed service professional, working full-time
Other remote managed service professional jobs hiring in Kenya
Skyvera
Principal Technical Account Manager
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
Skyvera
Lead Account Manager
$60,000 USD/year ($30 USD/hour)
Work from Kenya
Fully-remote
full-time (40 hrs/week)
Long-term role
Read more
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