Senior Technical Product Manager, Totogi (Tamaulipas) - $200,000/year USD

The Telco industry is frustratingly slow to adapt to the environment it operates in. That’s why we’re looking for an expert in running mission-critical BSS operations to spearhead the transformation of an entire industry. 

Totogi is a software company redefining the rules of telecommunications by rebuilding BSS for the public cloud. We empower CSPs through 100% cloud-native, API-first solutions that facilitate integration with legacy systems, implement new features and services in minutes instead of months, and deliver a BSS that generates 10x performance at a tenth of the cost.

This is not a job where you waste away trying to retrofit or adapt old technologies to the modern world. We’re looking for someone to pioneer the industry's transition to a cloud-based architecture. You will define our operational roadmap and drive innovation with new operational capabilities, design new operational processes and reinvent KPIs to assure we deliver an excellent customer experience through the full customer life-cycle.

Your work will directly help us disrupt the telecommunications industry, so if you are happy with the status quo and don't enjoy new challenges, this role is not for you.

• Defining requirements for new operational features that will increase product functionality
• Defining KPIs against which Totogi customer operational performance can be measured
• Reviewing Root Cause Analysis for operational issues and defining new or enhanced operational capabilities to eliminate the causes of failure

• Overseeing core features and functionality
• On-premise troubleshooting
• Reinventing the wheel - we are looking for someone to use their knowledge of traditional on-premise operations and apply it to the public cloud

• Ensuring a quality experience for our product’s end users

• At least 5 years of experience defining, implementing, and managing operations for complex technology environments
• At least 3 years of experience working with public cloud platforms
• Experience using an operations, service management, or security management framework