Telecom Integration Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you prepared to embrace high-impact technical challenges where your skills directly influence customer satisfaction and drive revenue? We are in search of a dynamic innovator to take charge of our Billing and Revenue Management (BRM) systems, the backbone of our business. This role goes beyond conventional support or engineering; it’s an opportunity to engage with advanced technology, utilizing AI and automation to deliver faster, smarter solutions than the industry norm.
This position is uniquely centered on BRM systems, demanding an in-depth comprehension of their intricacies. You'll be tasked with diagnosing and resolving maintenance issues with precision, executing flawless deployments across various environments, and performing stringent testing to ensure optimal performance—all while adhering to rigorous protocols to maintain system reliability. This job is not for those seeking routine; it’s tailored for those who thrive on solving complex issues, enjoy collaboration with both technical teams and clients, and are eager to make a significant impact on business results.
Join us at the cutting edge of transforming business approaches to customer retention through exceptional technical support. If the prospect of shaping the future of BRM systems in an AI-driven environment excites you, we want to hear from you.
What you will be doing
- Resolving Maintenance Tickets: Accurately diagnosing and addressing customer-reported issues within the BRM framework.
- Executing Deployments: Implementing BRM component deployments across various environments, ensuring they are stable and customer-ready.
- Conducting Testing: Performing unit and integration testing to validate that fixes and updates meet quality benchmarks prior to deployment.
What you will NOT be doing
- Developing new features or innovating products beyond what is necessary for BRM maintenance and issue resolution.
- Handling general customer inquiries unrelated to BRM-specific incidents and queries.
- Engaging in strategic planning or product management; this role is focused on efficiently resolving BRM issues.
- Involving in high-level system architecture or redesign; it encompasses applying fixes, updates, and maintenance within the existing BRM framework.
Key responsibilities
- Enhance customer satisfaction and retention rates through an exemplary BRM support system.
Candidate requirements
- Reside within an EU-aligned time zone.
- Possess advanced expertise in Java.
- Demonstrate hands-on experience with Oracle DB, Spring Boot, and J2EE.
- Have professional experience in telecommunications OSS/BSS.
- Be familiar with generative AI tools like ChatGPT, Gemini, or Claude.
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
