Telecom Support Engineer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Ready to revolutionize the telecom industry from the inside out? We're seeking a technical virtuoso to master our Billing and Revenue Management (BRM) systems—the beating heart of our operations. This isn't just another support role; it's your chance to blend cutting-edge AI with traditional telecom expertise in ways that transform how we serve our customers.
Picture yourself as the architect of reliability, where your problem-solving prowess directly impacts our bottom line. In this role, you'll navigate complex technical landscapes, orchestrate seamless system deployments, and craft solutions that keep our BRM systems running at peak performance.
If you're energized by the intersection of telecommunications and artificial intelligence, and you're ready to elevate technical support to an art form, we've got your next challenge waiting.
What you will be doing
- Become the BRM whisperer: Diagnose, troubleshoot, and resolve complex system issues with surgical precision
- Lead the charge on system deployments: Orchestrate smooth transitions across multiple environments with zero downtime
- Quality guardian: Execute comprehensive testing protocols to ensure your solutions are bulletproof
What you will NOT be doing
- Creating new product features from scratch - we're focused on perfecting what we have
- Handling general support tickets - your expertise is reserved for BRM-specific challenges
- Making executive decisions about product direction - you're our technical execution specialist
- Redesigning system architecture - your mission is to optimize and maintain our existing infrastructure
Key responsibilities
- Drive measurable improvements in customer satisfaction and retention through excellence in BRM system support and maintenance
Candidate requirements
- Your home base must be in a European time zone
- Java expertise that goes beyond the basics
- Battle-tested experience with Oracle DB, Spring Boot, and J2EE
- Proven track record in telecom OSS/BSS systems
- Practical knowledge of modern AI tools (ChatGPT, Gemini, or Claude)
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
