You will learn to lead enterprise software customers across multiple products by building expertise and trust to help them be more successful.
You will collaborate with a diverse range of colleagues to lead delivery of real value to your customers.
Not accepting applications on crossover.com at this time.
Do you take pride in building expertise and then using that to help others achieve their own success? Are you excited to use a combination of business insights and technical knowledge to drive business value growth for your customers? Do you enjoy showing people how you can make their jobs easier and more successful with your software?
In this role, you will partner with customers to help them achieve a declared state of success with their software solution. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to provide confident, expert-driven leadership to your assigned customers.
Delivering the same old product pitch a hundred times to a hundred different customers and then handing off the baton to another functional resource.
Going into a meeting with your "assumed" solution for the customer without listening to their requirements and business plans.
Experience in a Customer Success role focused on proactive and prescriptive, expert-driven leadership of customers, maximizing adoption and value of software products.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
You will learn to lead enterprise software customers across multiple products by building expertise and trust to help them be more successful.
You will collaborate with a diverse range of colleagues to lead delivery of real value to your customers.
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.