In this role, you will be supporting 1200+ different applications. You will learn strong troubleshooting and investigative skills and enhance your communication abilities. In addition, you will work with the next iteration of Cloud and Container orchestration architectures, learning how to use our platform to scale solutions.
Application Support Engineer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you bored of writing and running the same application over and over again? Want to join a team that is deploying, running, and scaling hundreds of applications simultaneously? Keep reading!
Engine Yard is changing how applications are deployed and managed on AWS with our NoOps containerized app platform. Our goal is to let development teams focus on building applications while we handle the deployment and management. So how are we doing that?
- Reducing the time it takes to deploy new apps from days to minutes with a simple GIT push deployment
- Intelligently monitoring application performance, providing robust insights into how the application runs and behaves in production to optimize operations.
- Maintaining 99.9% uptime and 98% customer satisfaction.
Speaking of that impressive uptime - we’re looking for people who want to make sure we continue to hit those goals! You will be solving system and customer-submitted problems. In this essential role, you’ll also help write and test fixes for our platform and update internal runbooks with new knowledge. You will be at the heart of providing exceptional customer services and unparalleled technical excellence. Join us today!
What you will be doing
- Reviewing, prioritizing, and handling system-generated alerts
- Interacting with customers as you collaborate to solve their problems
- Documenting new knowledge and procedures in internal runbooks and playbooks
What you will NOT be doing
- Providing the same solution over and over again. The Engine Yard platform is highly configurable, making each customer’s challenge a unique one!
- Performing non-technical tasks. No daily scrum meetings, stand-ups, or administrative work around here! We want you to spend your time solving the toughest technical solutions, not wading through piles of paperwork.
Key responsibilities
- Help the customer learn something new with every interaction
- Maintain our 98% customer satisfaction rating by quickly resolving customer issues
Candidate requirements
- Experience with AWS Cloud services and Cloud technologies
- Knowledge of containerization and container orchestration platforms, such as Docker or Kubernetes
- Ability to write code in common scripting languages
- Strong problem-solving skills
- Excellent written communication skills
- Able to work during United States business hours (8 am - 8 pm, any US timezone)
Meet the hiring manager
Watch Video
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
About the role
What you will learn
Work examples
On any given day, you may:
- Monitor and resolve alerts generated by the Engine Yard Platforms
- Review open customer tickets, conducting a deeper investigation as needed
- Test a fix on the platform
- Write or update a Knowledge Base article
- Complete training
- Support a team member who is handling a customer emergency
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
