VP of Professional Services
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($100 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Totogi is looking for empathic telecommunications service professionals who believe providers should foster deep, loving, and communicative relationships with their customers.

Totogi is a telco software company whose success depends on our ability to not only deliver real, tangible business value to our customers, but also to give them a front row seat to show them “how the sausage is made”. Your job will be to continually improve our service implementation process and keep customers excited and involved, rather than simply placated. This role is a gateway to a higher level of professional services management.

If you believe customers deserve personalized attention instead of half-working, repurposed projects delivered from a big, bloated brand, then come help Totogi shatter an old school industry begging for an interpersonal touch.

What you will be doing

  • Generating Customer Enthusiasm: Giving customers full visibility into our value creation process and then delivering tangible business value
  • Internal Process Improvements: Optimizing the service implementation process for your team of project delivery specialists based on new customer requirements
  • Coaching: Tapping into your expertise in delivering telco projects to improve the quality of your team’s customer-facing deliverables

What you will NOT be doing

  • Project management or task delegation. Instead, you will be actively coaching a project delivery team and showing them how to improve by doing the work yourself. We consider project management to be career poison.
  • High-level customer “check-ins”. Instead, you will demonstrate actual value by conducting product demos or showcasing real work the team has done.

Key responsibilities

  • Increase the quality and operational efficiency of Totogi’s service implementation system
  • Show customers exactly why they should be excited about their upcoming month with Totogi

Candidate requirements

  • At least 5 years of customer-facing experience in the telecommunications industry
  • A hands-on approach to managing internal teams and customer engagements
  • Ability to work 100% remotely

Meet a successful candidate

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Tristan Muniz
Tristan  |  Remote Coach
United States  

What could be more important than inspiring the minds of the next generation? gt.school’s Coach Tristan followed her calling from the top le...

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How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.