Technical Delivery Owner$ 200k/Year ($ 100/Hour for 40 hours of productive work per week) Remote Position Long-term
Are you a senior technical leader in a professional services organization? Are you the technology go-to-person for customers? Are you great working with Fortune 100/Global 2000 customers? We are looking for a Technical Development Owner (TDO) who will be accountable for the success of the deployment of enterprise software solution in our largest accounts.
Imagine you become the owner of the architecture and technical delivery of multi-million dollar solutions for our largest clients, exciting, right? You will effectively work as the Chief Architect of the platform and engage closely with key customers for business requirements, creating E2E scoping to fulfill the customer needs and delivering the end solution to assure customer success. As a TDO you will develop expertise in one or more of our proprietary enterprise or carrier-grade software products. Leveraging your broad technology capability set and maintain a level of excitement in using various technologies to architect, develop, and iteratively deploy real enterprise class software. The position is only a great fit for someone who takes a truly hands-on approach to solutions engineering and consulting.
The Technical Delivery Owner (TDO) is the most senior technical leader in our professional services organization and is the technology go-to-person for the customer. The TDO is accountable for the success of the deployment of enterprise software solution in our largest accounts. This role is primarily client facing so great communication skills and experience working with customer executives is essential.
As the owner for the architecture and technical delivery of multi-million dollar solutions for our largest clients, you effectively work as the Chief Architect of the platform. The TDO engages closely with key customers for business requirements, creating E2E scoping to fulfill the customer needs and delivering the end solution to assure customer success. The position is only a great fit for someone who takes a truly hands-on approach to solutions engineering and consulting.
As a TDO you will develop expertise in one or more of our proprietary enterprise or carrier-grade software products. Leveraging your broad technology capability set and maintain a level of excitement in using various technologies to architect, develop, and iteratively deploy real enterprise class software
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
You will be expected to:
Evaluate, design, build, and integrate, solutions based on customer’s Engage in technical business discussions and solution architecture with C-level executives at our largest customers and prospective clients.
Create architecture, algorithms, and designs for solutions that scale to the customer’s requirements.
Maintain accountability for the technical delivery of the solution, including personally owning the resolution of the most technically challenging issues - working closely with various teams to ensure timely delivery.
Support the sales teams to drive upsell in the account or new sales in new opportunities by assisting in technical presentations, demos and value proposition messages.
Interface with R&D to provide estimates that match our customer needs to our products, review the scope of the proposal while ensuring alignment internally and externally.
Lead a cross-functional team of Developers, Consultants, System Integrators working across all elements of solution delivery.
You will learn how to handle complex services improving current performance and deal with a 100% remote an international team. You will lead an expert consulting team that will provide business, techno-functional implementation and strategic consulting across our portfolio using PS best practices and our Worksmart productivity tool to create data-driven action plans.
You will be playing a key role in the company, as currently, our revenue from PS is a significant portion of the business that we serve. We do not have centralized Trilogy offerings that we can offer to Trilogy dozens of sister companies, which provide their own PS offerings to their customers. We want to have a repeatable centralized service, and better quality, with continuously improving costs. We aim to continuously improve quality and costs, so we can change the business model. You will be the executor of a game changer strategy for Trilogy sister companies and their customers
How will the companies be split among TDOs, based on the industry/size/…? What types of companies will I be managing?
As a TDO you will be managing a set of software companies, but we do no clear splits based on Companies or verticals. Typically we do clear split based on processes. That's one of the things that makes our company different than most companies, where you get a region, or you get a customer, or you get vertical. In this role, your primary responsibility will be a process, and you will own that whole process that will also cover companies typically across multiple regions, multiple languages, multiple verticals. So, there won't be a clear split, to get a company or a set of companies; but a clear objective of continuously improving a process or a set of professional services processes.
Why are you not hiring internally? Are there any internal issues (cultural, political, etc.)?
We are hiring internally. If we have top performers of professional services qualified for the TDO position, we would have them apply on Crossover and go through the interviewing process. When we recruit for the TDO of Professional Services, we are comparing all candidates. It's an equal opportunity: external people can apply, as well as, internal candidates. We are making merit-based objective decisions about whom we think is going to be the best fit for this role.
Is there any travel required for the position?
We’re a fully remote organization, we travel for customer visits, but we do not travel or relocate for internal purposes. So we may say travel is zero for this position.
Why is there so much growth so fast, what does this involve?
It involves the owner's appetite for growth. These Companies also believe that the organizational model which is in place allows for economies of scale the bigger they grow. Therefore with growth, the cost per unit of output will decrease.
What challenges will you face as a TDO of professional services?
You must be flexible to handle challenges with a company that is facing an incredible growth and several internal changes. You will do this by collaborating with different PS teams and gather qualified information for the GAP analysis.