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Fully remote Cloud Operations Engineer position for leading enterprise software company pioneering the future of work.

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Cloud Operations Engineer

$ 30k/Year   Flexible   Long-term

Crossover, the world’s largest #remotework company is looking for high performing Cloud Operations Engineers for long-term, full-time roles. We offer 100% #remotejobs working with the best talent from around the world. It is also an opportunity to learn and work on cutting-edge monitoring tools, which allow you to operate at a scale of thousands of servers for 70+ different software companies.

As a member of a high performing software engineering team, you will be working with the top 1% of global engineering talent developing high-quality software. You may work across several of our products using multiple technologies. The pace is fast and rewarding as you will be solving the hardest problems in our products and processes. Apply now to start your long-term career path with us and shape the #futureofwork.

, we have  full time partners from your country,   Let’s make it !


3500+
Partners
70+
Customers
116+
Countries
420+
Teams
Why Crossover?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
 
WHAT YOU'LL BE DOING

As a Cloud Operations Engineer with Crossover, you will be a hands-on professional working with massive scale cloud infrastructure. You will be part of a, shift based, 24x7 infrastructure support team for our Cloud-based applications. You will be the respondent for various system change requests from the business as well as handling use well-defined processes to recover from system outages. You will use infrastructure monitoring tools and proactively do in-depth root cause analysis on monitoring alerts to constantly improve the stability of the systems.

 
 
KEY RESPONSIBILITIES

Ensure the uptime of our multi-tenant infrastructure

Resolving outages based on defined processes and product knowledge

Monitor incoming requests and follow documented processes for troubleshooting, recovery and service restoration processes

Provide insights to optimize our cloud computing costs

Use state of the art monitoring tools to gather insights and then act upon the results

Provide shift based on-call support

 
CANDIDATE REQUIREMENTS

Bachelor's degree in Computer Science or related technical field involving coding

1+ years of demonstrated experience maintaining SaaS applications in one of the major platforms (Azure, GPC, AWS, IBM Cloud) and cloud orchestration tools (Kubernetes, Marathon, VMware, etc.)

1+ years of experience with Linux and Windows Server operating systems

Familiarity with ITIL processes, especially Incident, Change and Problem Management

Good proficiency in the English language

Demonstrate success as a problem solver

Be a results-oriented individual

Comfortable “working virtually” with teammates and customers around the world

Nice to have:
  • Databases experience: MySQL, MSSQL, Oracle, PostgreSQL
  • Networking Skills
 
 
WHAT YOU WILL LEARN
 

As a Cloud Operations Engineer in Crossover, you will learn how to have an obsessive focus on improving the quality of your work and the quality of products through the use of First Time Acceptance Rate. You will get an opportunity to learn and work on cutting-edge monitoring tools, which allow you to operate at a scale of thousands of servers for 70+ different software companies. 

The candidate will be exposed to our metrics-driven culture, which is the foundation of our success in measuring and improving every engineering process and product we deliver.

Working with the top 1% talent will help you master your technical skills and become a specialist in some of the parts of our software factory model, such as the development of automated unit test or bug fixes. Ultimately Crossover’s dynamic environment will allow the candidate to move fast, set and achieve aggressive goals.

 
 
CAREER PATH
 
Senior Site Reliability Engineer (50$ per hour)
3343
Technical leader

RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATION.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability

Use IaaC to automate and enable scaling of environments and systems

Eliminate complexity from both architecture and processes

Optimize our public cloud computing costs

Manage the uptime error budget of your product

50
Senior Cloud Operations Engineer
3362
Individual Contributor

INDIVIDUAL CONTRIBUTOR IN A TEAM RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATION.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines

Eliminate complexity from both architecture and processes

Optimize our public cloud computing costs

Be proactive and work closely with the engineering teams to enhance our design and improve our platforms offering

Perform capacity planning

30
Cloud Operations Engineer
825
Individual Contributor

INDIVIDUAL CONTRIBUTOR IN A TEAM RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATIONS.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines

Resolving outages based on SaaSOps playbooks and/or product knowledge

Monitor incoming tickets queue and follow documented processes for troubleshooting, recovery and service restoration processes

Optimize our public cloud computing costs

15
 
 
 
Work Examples
Assets
blog
This is an interview with one of our SaaSOps Engineering Manager, about deciding to build a Central repository to host all docker containers of all companies and products owned by Trilogy.
https://medium.com/the-crossover-cast/how-esw-capital-crossover-build-infrastructure-to-handle-100s-of-software-products-83eb62642d9
Medium
Relevant files and links
External resources
url
Here you can find a link to Brendan Gregg blog. He published a relevant book that will help you refine your SaaSOps technical skills. His book: Systems Performance: Enterprise and the Cloud, will provide you details and insights on modern terminologies, concepts, techniques and methodologies for analyzing and improving system performance.
http://www.brendangregg.com/sysperfbook.html
BrendanGregg
 

Questions
and Answers

  • Are there any Cloud certifications required in the role of Cloud Operations Engineer?

    At Crossover we are always fostering our team to learn continuously. We understand that some Cloud certifications may help you demonstrate your knowledge and skills, but there is no particular certification required for the role of Cloud Operations Engineer

  • What would be the priorities for a Cloud Operations Engineer on a daily basis?

    The top drivers are to ensure our infrastructure availability by applying ITIL principles and solving infrastructure related requests.

  • What are the expectations on a Cloud Operations Engineer during an outage?


    You are expected to be personally involved and drive towards a timely resolution. You must maintain an open communication among all involved parties and provide reports to our management team.

  • What are the challenges to have a team of people spread across different countries?

    The main challenges are related to bring together people from multiple time-zones and ensure they are in sync with the work to be delivered. We have developed an online productivity tool that helps remote workers manage their time more efficiently and receive a fair working environment.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

  • What is the Crossover approach to acquire and integrate a new software company into the portfolio so aggressively?

    Before acquiring a company, we conduct due diligence. Once a buying decision is made, we use our standard model to import the SaaS products into our centralized environment. We then enhance the products to match our standardized model.

 
 
 
ABOUT THE ROLE

 
FAQs