Presales Engineer
$100,000 USD/year ^{Pay is set based on global value, not the local market.

Most roles = hourly rate x 40 hrs x 50 weeks}($50 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Are you an expert at simplifying technical concepts for others? Do you relish the thrill of solving real-world problems with cutting-edge software solutions? Do you have the experience or the ability to go "wide and deep" on a wide range of technical solutions?
Do you want to be a pivotal contributor to complex sales processes, using your technical expertise to demonstrate value and make an essential impact on winning?

If you answered yes, you'll love the opportunity to grow in our Presales Engineer role. Our Presales organization is a team who combines their technical skills with excellent communication skills to help shape customers' thinking and supports our sales team. This is an ideal role for a technical/business leader, someone who is a hands-on expert like a true engineer but at the same time can also navigate the subtle nuances of customer relationship management.
Great candidates will:
* Collaborate on creating compelling demonstrations of the capabilities of our software
* Provide guidance and input to technical and business leaders at our customers, while supporting our internal sales team
* Excel at charting a solution for implementation or use-case challenges for each customer

Come be a part of our incredible team supporting Fortune 500 and Global 2000 customers around the world!

What you will be doing

Sales Engineering/Presales: In our uber-competitive, enterprise software marketplace, customer success is at the core of business success. The way our customers voice success is through renewing their agreements, and customer retention is our single, most-important measurement of performance. Working with your sales team partners, your engagement and support of our customers will play a pivotal role, in creating and executing demonstrations, answering technical questions, fielding questions about competition, and defending your point of view.
Growth and M&A: We grow our business in three primary ways: 1) new customer acquisition 2) new growth opportunities within the existing customer base 3) new company acquisitions. You play a critical technical role in all three growth strategies by supporting sales and marketing teams to reach their respective objectives and play a lead role in technical due diligence as we grow by acquisitions.
Continually grow your expertise: A great preseller is someone who is continuously improving his/her expertise. In this role, you have the opportunity to develop your technical skills by constantly learning new products and technologies. As we grow through acquisitions, you will support the process through initial diligence of the incoming presales organization, and help to define the go-to-market technical support requirements for the new additions to our portfolio.
Solution cross-selling: As we grow our product base through acquisitions, you have the opportunity to combine expertise from different domains to innovate solutions that best meet the customer's requirements.
Technical Problem Solving: You leverage your hands-on technical expertise to deep-dive into complex engagements with customers, engaging with several cross-functional teams like Product Support, Central Engineering and Professional Services to achieve technical objectives.

What you will NOT be doing

Working merely on a single product
Pitching the same demo to generic audiences; you will craft tailored presentations for technical and business-oriented customers
Coding and solving technical challenges

Key responsibilities

Lead technical demonstration: Execute demos for customers and internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both management and technical
Lead customer business value identification and discovery -- understand how our products and their unique differentiation can be used within the customer's existing architecture and business environment
Content Creation: Help define new technical content such as white papers, technical concept notes, product plans, competitive battle cards, market analyses, and any other material that enables/supports our Marketing, Sales, and Services functions
Lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions from an engineering ("under-the-hood") perspective
Keep up-to-date with market competitors across our portfolio of products and be able to project our solutions as the best-in-class
Prepare the technical responses to RFPs and other documents as required
Play a critical role in performing due diligence of the Sales Engineering / Presales function for new company acquisitions

Candidate requirements

Bachelor’s Degree in Computer Science, Physics, Mathematics, Data Analytics, Information Technology, or Engineering
2+ years of hands-on programming experience AND/OR 2+ years of customer-facing, professional services delivery
3+ years experience as a Sales Engineer/Preseller
Experience with sales operations, RFP/RFI responses
A passion for engaging customers by doing demos, technical workshops, seminars, presentations
Excellent written and oral English communications skills
Excellent written and oral Spanish communications skills
Willingness to accommodate US Eastern Time Zone working hours (up to 3:00 PM ET)

Nice to have

Background working for an Enterprise Software company
Previous experience with software M&A, including integrating processes and teams from the acquired company

How it works

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