Do you take pride in building expertise and then using that to help others achieve their own success? Are you excited to use a combination of business insights and technical knowledge to drive business value growth to a portfolio of customers? Do you enjoy running a highly motivated and experienced team of Customer Success Consultants? If you answered yes to these questions, then this is the role for you!
In this role, you will enable your team to partner with customers to help them achieve a declared state of success with their software solution. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to provide confident, expert-driven leadership.
You will not be focused on upselling customers to more licenses or selling subscription and support renewals. This role is not a support role where you are waiting for customer issues to arise before addressing them reactively.