VP of Customer Success
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($100 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Do you take pride in building expertise and then using that to help others achieve their own success? Are you excited to use a combination of business insights and technical knowledge to drive business value growth to a portfolio of customers? Do you enjoy running a highly motivated and experienced team of Customer Success Consultants? If you answered yes to these questions, then this is the role for you!

In this role, you will enable your team to partner with customers to help them achieve a declared state of success with their software solution. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to provide confident, expert-driven leadership.

What you will be doing

  • Creating and Maintaining a world class customer engagement model
  • Analyzing Customer Engagement plans and execution data
  • Partnering with your fellow executives to drive improvements with customer interactions
  • Continually evaluating the success results for the overall team and team members

What you will NOT be doing

You will not be focused on upselling customers to more licenses or selling subscription and support renewals. This role is not a support role where you are waiting for customer issues to arise before addressing them reactively.

Key responsibilities

  • Defining a robust customer engagement framework to guide and manage a group of Customer Success Managers to achieve 90%+ retention
  • Providing continuous feedback to the team on their engagements
  • Building and maintaining a high performing team

Candidate requirements

  • A university degree or equivalent experience, ideally in a technical discipline.
  • 10+ years in enterprise software roles, across several industries and/or solutions
    Excellent verbal and written English skills
  • 5-10 years of experience in Senior Customer Success Leadership roles.
  • Experience leading a geographically diverse team


Meet a successful candidate

Watch Interview
Steve Obia
Steve  |  Customer Success Director
Spain  

Steve cut his teeth in Silicon Valley in the early 90s, before leaving for a life abroad. Now he's settled in Valencia, Spain where he works...

Meet Steve
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About the role

About Crossover

What you will learn

  • You will learn how to dramatically change our customer's perspective on how Avolin can provide value to their organization
  • You will learn how to drive a top notch set of resources to manically leverage a best in class framework of engagement and retention
  • You will learn how to work in a fast-paced acquisitive environment

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.