Director, Sales Operations

Job ID: 4532

Description

Are you under-utilized in your role, maintaining the status quo? Would your talents be better leveraged in a fast-paced organization that requires you to create solutions, solve complex and unstructured problems, and have a real impact on our new customer acquisition strategy? Are you tired of being bored supporting a single product? Why support mature products that only require you to perform operations maintenance work when you can have the responsibility of solving new problems and defining our approach?

What you will be doing

Our portfolio of products serves vastly different business needs and targets vastly different audiences which means you will gain experience across a wide breadth of software products.  You will collaborate with our Sales teams to execute our new customer acquisition strategy.  You will be relied upon to be the expert at identifying new technology, methods, processes to help us be more efficient.  We launch a new product every 6 weeks which will require you to move quickly and learn to prioritize and work efficiently to enable smooth product launches.

What you will NOT be doing

  • Creating sales pitches or interacting with prospective customers
  • Creating the sales qualification strategy
  • Creating advertising copy, designing or developing websites, or other creative tasks.

Key Responsibilities

In this role, you will be responsible for working with our sales, marketing operations, and demand generation teams to:

  •  Determine the sales operational system and processes that need to be put in place
  • Select appropriate systems to meet the functional requirements
  • Monitor our Sales systems and make sure things are running smoothly
  • Deliver new and improved functionality or capability
  • Build reports and dashboards to analyze the systems in place and Sales performance

Candidate Requirements

  • Sales/Revenue Operations Experience
  • SalesForce expertise: You have SalesForce admin experience and are an expert at using and optimizing this tool, You know the ins and outs of creating a process builder and flow
  • Quick learner: While you may not be an expert in all things Operations, you are curious and learrn quickly
  • Efficient Problem Solver: You are an expert in leveraging solutions discovered by others and applying them to current problems.
  • Meticulous: Must consider all implications of activating/deactivating features
  • Good communicator: able to collaborate with non-technical team members to translate functional requests into actionable improvements

Nice to have

  • Ability to read and understand HTML and CSS code such that they can help identify incorrect code
  • Experience with APEX development
  • Experience with Sales software such as Gong, High-Velocity Sales, or Outreach.
  • Experience with BI tools such as Datorama or Tableau and in building out reports and dashboards
  • Experience with Marketing Automation systems i.e. Pardot
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