Director, Sales Operations
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Are you under-utilized in your role, maintaining the status quo? Would your talents be better leveraged in a fast-paced organization that requires you to create solutions, solve complex and unstructured problems, and have a real impact on our new customer acquisition strategy? Are you tired of being bored supporting a single product? Why support mature products that only require you to perform operations maintenance work when you can have the responsibility of solving new problems and defining our approach?

What you will be doing

Our portfolio of products serves vastly different business needs and targets vastly different audiences which means you will gain experience across a wide breadth of software products.  You will collaborate with our Sales teams to execute our new customer acquisition strategy.  You will be relied upon to be the expert at identifying new technology, methods, processes to help us be more efficient.  We launch a new product every 6 weeks which will require you to move quickly and learn to prioritize and work efficiently to enable smooth product launches.

What you will NOT be doing

  • Creating sales pitches or interacting with prospective customers
  • Creating the sales qualification strategy
  • Creating advertising copy, designing or developing websites, or other creative tasks.

Key responsibilities

In this role, you will be responsible for working with our sales, marketing operations, and demand generation teams to:

  •  Determine the sales operational system and processes that need to be put in place
  • Select appropriate systems to meet the functional requirements
  • Monitor our Sales systems and make sure things are running smoothly
  • Deliver new and improved functionality or capability
  • Build reports and dashboards to analyze the systems in place and Sales performance

Candidate requirements

  • Sales/Revenue Operations Experience
  • SalesForce expertise: You have SalesForce admin experience and are an expert at using and optimizing this tool, You know the ins and outs of creating a process builder and flow
  • Quick learner: While you may not be an expert in all things Operations, you are curious and learrn quickly
  • Efficient Problem Solver: You are an expert in leveraging solutions discovered by others and applying them to current problems.
  • Meticulous: Must consider all implications of activating/deactivating features
  • Good communicator: able to collaborate with non-technical team members to translate functional requests into actionable improvements

Nice to have

  • Ability to read and understand HTML and CSS code such that they can help identify incorrect code
  • Experience with APEX development
  • Experience with Sales software such as Gong, High-Velocity Sales, or Outreach.
  • Experience with BI tools such as Datorama or Tableau and in building out reports and dashboards
  • Experience with Marketing Automation systems i.e. Pardot

Meet a successful candidate

Watch Interview
Jeremy Swartz
Jeremy  |  SVP of Sales
South Africa  

As a kid, Jeremy was inspired by colossal rugby players at the top of their game—and wondered if he could play at that level. Thanks to Cros...

Meet Jeremy
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

What you will learn

In this role you will learn:

  • Work autonomously and be an expert. While you will have team members and other resources, this role provides you with a level of autonomy that other roles will not. We look to you to be the expert, optimize our current Sales and Marketing tech stack, and suggest and implement improvements.
  • Understand how to scale a product and move quickly. You will be defining and refining a method for success across a wildly diverse and ever growing portfolio of products. Your focus will be on world class execution against that playbook on every product.

Work examples

  • Manage the ingestion of new products and business units into our New Customer Acquisition infrastructure and tech stack.
  • Optimize Salesforce, Pardot, and other software tools to drive maximum efficiency and scalability by executing and improving upon our NCA Operations playbook.
  • Leverage key dashboards and visualizations to monitor system health in real time and address issues immediately.
  • Maintain and improve multiple integrations with secondary systems connected to Pardot and Salesforce.
  • Establish and maintain scalable processes that ensure best practices in lead, contact, opportunity and account management.
  • Create and maintain metrics reports on sales activities, effectiveness and business impact.
  • Analyze sales and marketing data to develop insights and make recommendations on areas for optimization.
  • Evaluate new technologies and add-on applications to improve and optimize the sales and lead qualification performance.

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.