Enterprise Client Success Manager

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($50 USD/hour)

Most customer success teams spend 70% of their time reacting to problems, manually assembling reports, and guessing at account health. This reactive approach fails to prevent churn or unlock growth. Even with AI tools available, the majority of organizations still rely on instinct, scramble to address late-stage churn signals, and assume routine check-ins will naturally convert to renewals or expansions.

Zax operates differently. We've designed a customer success framework in which AI handles the operational workload—identifying adoption patterns, flagging early churn indicators, projecting renewal outcomes, and highlighting expansion potential. This allows you to focus on high-impact work: developing data-informed success strategies, leading executive-level dialogue, and driving measurable growth. You'll serve as the strategic lead in a model where AI functions as an operational partner for every customer engagement.

This role diverges from conventional CS positions. You won't be managing large account volumes or sending generic outreach with unclear outcomes. Instead, you'll oversee a focused portfolio of enterprise clients and leverage AI-generated insights to facilitate C-suite strategy sessions, execute predictive churn mitigation, and pursue expansion initiatives grounded in measurable evidence. If you're seeking a role centered on passive relationship maintenance or formulaic business reviews, this position isn't suitable. We're looking for someone who drives strategic decisions and challenges customers to realize full value.

You'll become part of a team that functions as a growth engine rather than a reactive service function. Your success will be evaluated on concrete metrics: retention rates, expansion revenue, and customer advocacy. If you're interested in advancing your expertise with AI-driven tools that are transforming the field, and operating where data analysis, strategic planning, and executive engagement converge, we encourage you to apply.