Senior Customer Success Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Step into the future of customer success, where proactive engagement replaces reactive responses. In a landscape where only a third of companies harness technology to anticipate client needs, IgniteTech is pioneering a transformative approach. As the SaaS market evolves, the pressure to retain clients, boost sales, and minimize churn intensifies. Traditional methods fall short, but at IgniteTech, we're redefining the game with AI-driven insights that not only resolve issues but anticipate them.
Join us and lead the charge in revolutionizing customer success. Here, your mission goes beyond problem-solving; you'll harness AI to foresee and fulfill customer needs, crafting a personalized journey that fosters loyalty and growth. This isn't just about maintaining relationships; it's about creating high-value partnerships through strategic, AI-enhanced engagement.
Be part of a team that's transforming customer interactions by seamlessly integrating AI, technology, and empathy. If you are ready to redefine the customer success narrative with innovation and strategic thinking, IgniteTech is your next destination. Take on the challenge, infuse your passion, and help shape the future of customer success.
What you will be doing
- Engage with customers using AI to resolve issues swiftly, conduct personalized check-ins, and analyze feedback to strengthen communication.
- Drive product engagement by utilizing AI for tailored recommendations, virtual assistance, and enhancing user experiences.
- Focus on optimizing customer success strategies to promote growth and reduce churn through upselling and strategic enhancements.
What you will NOT be doing
- Bringing in new clients
- Managing technical support tickets
- Developing products
Key responsibilities
- Utilize AI to boost customer retention, engagement, and business expansion by anticipating needs, personalizing interactions, and identifying upselling opportunities.
Candidate requirements
- A minimum of 2 years' experience in customer success within the B2B software sector
- Hands-on experience with GenAI tools such as ChatGPT, Claude, or Bard
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
