Senior Customer Success Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Step into the future of customer success with IgniteTech, where AI-driven insights transform every customer interaction into a proactive and personalized experience.
What you will be doing
- Utilizing AI to resolve issues efficiently, personalize customer check-ins, and analyze feedback for enhanced communication.
- Driving product engagement through AI-driven recommendations, virtual assistance, and personalized user experiences.
- Optimizing customer success strategies to drive growth and minimize churn through strategic upselling.
What you will NOT be doing
- Engaging in new customer acquisition.
- Managing technical support tickets.
- Participating in product development.
Key responsibilities
Leverage AI to enhance customer retention, engagement, and growth by proactively addressing needs and creating personalized interactions.
Candidate requirements
- A minimum of 2 years in customer success within the B2B software sector.
- Experience with GenAI tools such as ChatGPT, Claude, or Bard.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
