Senior Customer Success Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Description
Are you ready to revolutionize customer success in the digital age? While most companies are stuck in reactive mode, we're pioneering an AI-powered approach that's transforming how businesses engage with their customers. In a landscape where only 33% of companies proactively use technology for customer engagement, we're leading the charge in innovative customer success strategies.
At IgniteTech, we're not just riding the AI wave – we're creating it. We're seeking a visionary Senior Customer Success Specialist who can harness the power of artificial intelligence to create unprecedented customer experiences. This isn't about following the traditional playbook; it's about writing a new one.
Imagine being at the forefront of a customer success revolution where data-driven insights meet human empathy, where predictive analytics replace reactive responses, and where every customer interaction is an opportunity for growth. This role goes beyond conventional relationship management – it's about architecting the future of customer engagement through AI-powered strategies that drive real results.
What you will be doing
- Orchestrate AI-enhanced customer journeys that transform routine check-ins into strategic growth opportunities
- Pioneer personalized engagement strategies using cutting-edge AI tools and data analytics
- Design and implement innovative approaches to customer success that maximize retention and drive upsell opportunities
What you will NOT be doing
- Cold calling or pursuing new customer acquisition
- Managing day-to-day technical support issues
- Writing code or developing product features
Key responsibilities
- Champion customer success by leveraging AI-driven insights to identify growth opportunities, enhance customer satisfaction, and drive business expansion through strategic relationship management and proactive engagement
Candidate requirements
- Proven track record of 2+ years in B2B software customer success, demonstrating exceptional relationship management skills
- Hands-on experience with modern AI tools like ChatGPT, Claude, or Bard, showing ability to adapt to emerging technologies
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
