You will be a master at providing exceptional customer service. You will develop the ability to seek continuous improvement through our productivity tool, ‘WorkSmart,’ which will help you develop critical skills through identifying moments of high intensity and focus, communicating blockers to your manager, and seeing your progress on achieving performance goals. You will also receive candid feedback to learn, develop, and grow in your role and accelerate your career faster than in any other software company in the industry.
L3 Professional Services Consultant - Japan $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you excited to master new products and solve challenging customer problems? Are you a seasoned support engineer with a development background? Are you a fluent Japanese speaker?
Our Support and Services team operates quickly with a heavy focus on coaching and personal development. The priority for us is high-quality work, and the drive for continuous improvement in our teams makes us a unique opportunity.
At IgniteTech, we are reinventing the enterprise software industry. Our “Netflix for Enterprise Software” model is changing the game for how enterprises buy software, and a key element of our growth strategy is to drive great customer experiences across our broad and growing library of solutions.
What you will be doing
- Mapping requirements and delivering customer requests.
- Using voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
- Generating solutions using your deep product knowledge and our rich knowledge bases.
- Sharpening your technical prowess by deep diving into source code, databases, logs and traces to get to the root cause of any issue.
What you will NOT be doing
- Stagnating on the same technology. You will be continuously expanding your knowledge and experience with new products.
- Spending your day answering calls or providing basic/trivial troubleshooting.
Key responsibilities
- Take ownership of customer requests and support incidents and use all available resources and knowledge to resolve them.
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.
- Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code and infrastructure, you must be able to develop a layered understanding of how the product works end-to-end.
Candidate requirements
- 3+ years of experience with software development. You will need to read and understand code, write scripts, query databases and scrutinize dense log files while troubleshooting.
- Good command of Java and Javascript.
- 3+ years of experience within a customer-facing role. The solutions you provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.
- C1 level English and Japanese proficiency and the ability to write with a professional tone.
Nice to have
- Experience in working with Oracle DB
- C# coding experience
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
What you will learn
Work examples
We believe that the candidates who will succeed in this role come from an array of technical backgrounds and our selection process entails demonstrating that you can become an expert on topics from our real products and that you can solve some real problems that our customers have reported in the past. This is a great way to show off your skills while at the same time getting a taste for what the real-work is like.
Reviews
Meet some people who've landed similar jobs
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
