SVP of CX Journey
$400,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Not accepting applications on crossover.com at this time.

Description

Are you an expert in customer journey analytics? Are you able to turn data into strategies that measurably improve CX? Are you excited to work closely with companies in the Fortune 20 on best-in-class CX Journey mapping? If so, we want you on our team.

What you will be doing

• Creating product vision that excites customers, and convincing customers that the change is going to be great for them.
• Working with customers' CX team to ensure all of their customer journeys are modeled correctly and aligned with current goals.
• Delivering insights to customers that improve conversions, remove/simplify steps and align them to industry best practices and benchmarks.

What you will NOT be doing

• Talking to customers and getting their wish list, then forwarding it to engineering.
• Talking to customers and get commitments prior owners made, then forwarding it to engineering.
• Talking to prospects and getting their requirements for the deal, then forwarding it to engineering.
• Making project plans and feature/bug commitment tracking.
• Making technical decisions.

Candidate requirements

• A university degree including the study of data structures, algorithms or the management of information systems
• 5+ years experience working with CX journey analytics
• 5+ years of experience providing strategic insight for product and channel journey analytics efforts
 

Nice to have

• History as CX thought leader & evangelist
• Experience partnering with cross-functional teams

Meet a successful candidate

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Steve  |  EVP of Technical Product Management
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Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

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Why Crossover

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The Olympics of work

The Olympics of work

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Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.

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