Not accepting applications on crossover.com at this time.
Are you an expert in customer journey analytics? Are you able to turn data into strategies that measurably improve CX? Are you excited to work closely with companies in the Fortune 20 on best-in-class CX Journey mapping? If so, we want you on our team.
• Creating product vision that excites customers, and convincing customers that the change is going to be great for them.
• Working with customers' CX team to ensure all of their customer journeys are modeled correctly and aligned with current goals.
• Delivering insights to customers that improve conversions, remove/simplify steps and align them to industry best practices and benchmarks.
• Talking to customers and getting their wish list, then forwarding it to engineering.
• Talking to customers and get commitments prior owners made, then forwarding it to engineering.
• Talking to prospects and getting their requirements for the deal, then forwarding it to engineering.
• Making project plans and feature/bug commitment tracking.
• Making technical decisions.
• A university degree including the study of data structures, algorithms or the management of information systems
• 5+ years experience working with CX journey analytics
• 5+ years of experience providing strategic insight for product and channel journey analytics efforts
• History as CX thought leader & evangelist
• Experience partnering with cross-functional teams
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.