AI-First Product Operations & Support $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($30 USD/hour)
Not accepting applications on crossover.com at this time.
Description
Are you a tech-savvy problem solver with a passion for revolutionizing education through AI? We're seeking a detail-oriented individual with excellent communication skills to join our team.
At gt.school, we're at the forefront of EdTech innovation, leveraging cutting-edge technology to transform online education. As a part of our team, you'll be driving innovation and playing a pivotal role in revolutionizing the learning experience for students. This is your chance to dive into the exciting world of AI and make a significant impact on education.
This role isn't some service desk position. It uniquely combines operational support with a strategic focus on AI and technology, reflecting our commitment to continuous improvement and innovation. Unlike roles narrowly focused on technical aspects, this position offers a holistic approach, involving collaborative cross-functional work, designing playbooks, and proactive problem-solving in customer support and manual operations.
In this role, you'll design and implement playbooks, respond to customer inquiries using AI tools, and analyze student data for an improved learning experience. If you thrive on innovation, enjoy collaborative problem-solving, and want to contribute to the dynamic world of EdTech, we encourage you to apply. Your skills and passion can make a real difference. Apply now for a role that goes beyond the ordinary and lets you drive positive change in education!
What you will be doing
- Design playbooks: Developing and implementing structured guides and procedures to streamline operations and ensure consistency.
- Customer support: Responding to customer inquiries, resolving issues, and delivering exceptional support using AI tools and other software products.
- Student Data analysis: Recognizing potential student issues, and collaborating with program management to address challenges, ensuring a smooth learning experience.
What you will NOT be doing
- Converting leads or engaging in direct sales.
- Working without collaboration and team interaction.
- Handling support requests over the phone.
- Building out curriculum development or instructional design for students.
Key responsibilities
- Ensure a measurable reduction in customer support response times, leading to a substantial increase in overall customer satisfaction and a significant improvement in operational efficiency through the implementation of streamlined playbooks and collaborative cross-functional processes.
Candidate requirements
- At least 2 years of experience in a support and operations role
- Currently based in the US
- Experience using generative AI tools (such as ChatGPT or Claude) to boost productivity
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
