Senior Technical Support Engineer
$30,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($15 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Are you a tech support or engineering wizard obsessed with delivering a great customer experience? With an established expertise in telecommunications and a desire to tackle complex technical challenges, are you ready to pioneer the integration of generative AI in this ever-evolving industry?

Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. This role is the highest-level customer support engineer we have. The problems are complex. It’s an immense responsibility, but one that can put you on the fast track to career advancement.

We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco!

What you will be doing

  • Impressing customers by solving new and complex problems proactively
  • Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit

What you will NOT be doing

  • Answering the same questions over and over again
  • Providing trivial or basic troubleshooting
  • Writing knowledge base articles

Candidate requirements

  • At least 3 years of experience as a technical support rep or engineer working in the telecommunications industry
  • Proficiency in Linux and either Java or Python
  • Experience receiving, processing, delivering, and invoicing customer orders
  • Familiarity with generative AI tools (e.g. ChatGPT, Bard, Bing, Claude)

Meet a successful candidate

Watch Interview
Teague James
Teague  |  Product Knowledge Curator, Trilogy
United States  

Teague James was recruited by Crossover to become a Product Knowledge Curator at Trilogy – which is really a fancy way of saying he can expl...

Meet Teague
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

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Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.