Description
Does this sound like you?
- You have technical experience in the telecommunications industry
- You use AI tools to make life at work easier for you
- You are a puzzle-solver and will stop at nothing to unblock yourself
Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by intelligent people who love to soak up new knowledge.
We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco!
What you will be doing
- Solving complex customer problems
- Asking insightful questions that get to the root cause of the customer’s problem
- Regularly adding new skills and product knowledge to your toolkit
What you will NOT be doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Candidate Requirements
- At least 1 year of experience as a technical support rep or engineer working in the telecommunications industry
- Proficiency in Linux and either Java or Python
- Experience receiving, processing, delivering, and invoicing customer orders
- Familiarity with generative AI tools (e.g. ChatGPT, Bard, Bing, Claude)
