Imagine a world where customer support isn't about mundane ticket processing - welcome to Trilogy's revolutionary approach. While most companies struggle with a 60% ticket escalation rate, we've transformed support engineering through cutting-edge AI integration. Our AI handles the routine, leaving you to tackle the truly fascinating challenges across our suite of 100+ enterprise software products.
This isn't your average support role. We're seeking intellectual warriors who thrive on complexity and autonomy. Our AI-first environment means every issue that reaches your desk is a unique puzzle waiting to be solved. If you're the type who needs constant guidance or shies away from diving deep into technical challenges, this isn't your battlefield.
But if you're ready to redefine what's possible in technical support while working with state-of-the-art AI systems, you've found your calling. This role is your gateway to unprecedented professional growth and the opportunity to shape the future of customer support excellence.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.