Description
Break away from the mundane and join a company where traditional customer support is a thing of the past. At Trilogy, we manage over 100 enterprise software products with the help of cutting-edge AI, ensuring that our support engineers only tackle the most challenging and diverse tickets. This is not a place for the faint-hearted; if you thrive on solving intricate problems and pushing your limits, this role is for you. Be prepared for a fast-paced environment where independent thinking and rapid learning are key to your success. Join us, and you'll gain unmatched technical knowledge and contribute to our legacy of excellence.
What you will be doing
- Collaborate with our AI systems to resolve complex customer issues, applying your human expertise to enhance our AI's capabilities and ensure seamless customer experiences.
What you will NOT be doing
- Taking a leisurely approach to learning; you will need to quickly familiarize yourself with multiple products within your first month.
- Depending on managerial assistance; independence and problem-solving are essential to thrive in this role.
Key responsibilities
- Leverage both your technical skills and AI technology to deliver outstanding support, focusing on intricate problems that require human intervention.
Candidate requirements
- Proficiency in the German language
- A minimum of 2 years' experience in technical customer support or an engineering role
- Professional experience with AI tools like ChatGPT, Perplexity, or Cursor
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.