Application Support Engineer
$60,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Fully-remote
Any country
full-time (40 hrs/week)
Flexible schedule
Long-term role

Application Support Engineer   $60,000 USD/year

Description

Imagine a world where customer support isn't about mundane ticket processing - welcome to Trilogy's revolutionary approach. While most companies struggle with a 60% ticket escalation rate, we've transformed support engineering through cutting-edge AI integration. Our AI handles the routine, leaving you to tackle the truly fascinating challenges across our suite of 100+ enterprise software products.

This isn't your average support role. We're seeking intellectual warriors who thrive on complexity and autonomy. Our AI-first environment means every issue that reaches your desk is a unique puzzle waiting to be solved. If you're the type who needs constant guidance or shies away from diving deep into technical challenges, this isn't your battlefield.

But if you're ready to redefine what's possible in technical support while working with state-of-the-art AI systems, you've found your calling. This role is your gateway to unprecedented professional growth and the opportunity to shape the future of customer support excellence.

What you will be doing

  • Partner with advanced AI systems to resolve sophisticated technical challenges that push beyond current automation capabilities, while continuously enhancing our AI's problem-solving abilities

What you will NOT be doing

  • Following a leisurely onboarding process - you'll be diving deep into multiple products within your first month
  • Looking to others for solutions - this role demands self-sufficient problem-solvers who can navigate complex challenges independently

Key responsibilities

  • Serve as the crucial bridge between human technical expertise and AI capabilities, focusing on sophisticated problem-solving while contributing to the continuous evolution of our AI support systems

Candidate requirements

  • Native or business-level German language proficiency
  • Minimum 2 years of hands-on technical support or engineering experience
  • Demonstrated proficiency with AI tools and platforms in professional environments

Meet a successful candidate

Watch Interview
Manuel Da Silva
Manuel  |  L2 Support Agent
Brazil  

What would make getting fired on your birthday one of the best days of your life? For this Brazilian support agent, the answer is earning 5X...

Meet Manuel

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job & AI Skills.
STEP 3

Prove Real-World Job & AI Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Frequently asked questions

About Crossover

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.