Are you a software support agent who’s tired of being pulled into random projects and administrative tasks? Or do you work at a SaaS company and enjoy working with customers - and want to spend most of your day doing this? If so, the team at Ignite would like to hear from you!
Ignite is a B2B SaaS company with over 60 software products sold through an “unlimited” subscription model. We recognize the importance of a great customer support team. With an offering like ours, we make sure our front-line support team has the time and resources to excel at the job.
In this role, you will spend your day giving high-quality responses to support tickets and training on how to support our wide product offering. Unlike at other companies, you won’t be pulled into administrative work, bug tracking, or other nonsense - this work is too important. Unlike other companies, we don’t need you to have experience in Jira, Salesforce, or other specific tools, because that would be absurd - learning software is already part of the job.
We’ve been in the enterprise software industry for about 30 years, and we know the value a great support teammate brings. So if you have experience in SaaS working with customers, and want to work somewhere that truly respects these skills - apply today!
Drive customer delight by providing high-quality solutions to customer support requests.