L1 Technical Consultant, IgniteTech (Remote) - $30,000/year USD

Job ID: 4265

No longer accepting applications

Description

Are you a software support agent who’s tired of being pulled into random projects and administrative tasks? Or do you work at a SaaS company and enjoy working with customers - and want to spend most of your day doing this? If so, the team at Ignite would like to hear from you!

Ignite is a B2B SaaS company with over 60 software products sold through an “unlimited” subscription model. We recognize the importance of a great customer support team. With an offering like ours, we make sure our front-line support team has the time and resources to excel at the job.

In this role, you will spend your day giving high-quality responses to support tickets and training on how to support our wide product offering. Unlike at other companies, you won’t be pulled into administrative work, bug tracking, or other nonsense - this work is too important. Unlike other companies, we don’t need you to have experience in Jira, Salesforce, or other specific tools, because that would be absurd - learning software is already part of the job.

We’ve been in the enterprise software industry for about 30 years, and we know the value a great support teammate brings. So if you have experience in SaaS working with customers, and want to work somewhere that truly respects these skills - apply today!

What you will be doing
  • Solving support tickets, as the front-line customer support
  • Learning our products in-depth - unlike many companies, we will dedicate time to this
What you will NOT be doing
  • Administrative duties, like internal process management, bug tracking to resolution, or research
  • Writing documentation or knowledge base articles
  • Managing user communities
Key Responsibilities

Drive customer delight by providing high-quality solutions to customer support requests.

Candidate Requirements
  • 2+ years of technical experience in a customer-facing role in a software development company
  • Excellent spoken and written English, good enough to speak about technical subjects to technical and non-technical audiences
  • Can work 60% of the workweek during standard 9-5 business hours in Eastern Standard Time (UTC-5)
  • Zendesk Administration experience
Nice to have
  • Experience in a technical support role covering enterprise software products.
  • An education focused on Computer Science, MIS, or similar technical disciplines.
  • Development experience in multiple development languages.
Details

Salary

$30k/year ($15/hour)

Location

Remote

full-time Job

40 hours/week any timezone

Employment Type

Long-term role

More about this role
More about this role