VP of Professional Services, IgniteTech (Remote) - $200,000/year USD

Job ID: 4791
Description

We are a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D.

We consistently wow our customers with the quality of our products. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. Join our professional services team to see how we’re transforming the Enterprise Software Industry.

What you will be doing
  • Review deliveries, escalations and define/lead action plans to promote improvements
  • Ensure our customers get prompt answers to their service request
  • Review team delivery and metrics and provide efficiencies
  • Fine-tune our services processes
What you will NOT be doing
  • Getting bored with repetitive activities and endless meetings.
Key Responsibilities
  • Regularly monitoring and analyzing team metrics for areas of improvement and automation
  • Manage continuous documentation of knowledge and training of resources
  • Oversight and involvement in creating playbooks for standardized activities
  • Coach ICs performing below the team metrics.
Candidate Requirements
  • English fluency.
  • Technical experience with B2B SaaS products
  • Experience leading a PS team.


     
Nice to have

Experience leading remote teams

Apply Now
Details

Salary

$200k/year ($100/hour)

Location

Remote

full-time Job

40 hours/week any timezone

Employment Type

Long-term role