VP of Professional Services
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($100 USD/hour)

Not accepting applications on crossover.com at this time.

Description

We are a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D.

We consistently wow our customers with the quality of our products. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. Join our professional services team to see how we’re transforming the Enterprise Software Industry.

What you will be doing

  • Review deliveries, escalations and define/lead action plans to promote improvements
  • Ensure our customers get prompt answers to their service request
  • Review team delivery and metrics and provide efficiencies
  • Fine-tune our services processes

What you will NOT be doing

  • Getting bored with repetitive activities and endless meetings.

Key responsibilities

  • Regularly monitoring and analyzing team metrics for areas of improvement and automation
  • Manage continuous documentation of knowledge and training of resources
  • Oversight and involvement in creating playbooks for standardized activities
  • Coach ICs performing below the team metrics.

Candidate requirements

  • English fluency.
  • Technical experience with B2B SaaS products
  • Experience leading a PS team.


     

Nice to have

Experience leading remote teams

Meet a successful candidate

Watch Interview
Peter Varadi
Peter  |  Software Engineering Manager, Optiva
Hungary  

Peter V. is a Software Engineering Manager at Crossover’s client Optiva. He radiates optimism and positivity, and people who meet him can’t ...

Meet Peter
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.