Description
We are a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D.
We consistently wow our customers with the quality of our products. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. Join our professional services team to see how we’re transforming the Enterprise Software Industry.
What you will be doing
- Review deliveries, escalations and define/lead action plans to promote improvements
- Ensure our customers get prompt answers to their service request
- Review team delivery and metrics and provide efficiencies
- Fine-tune our services processes
What you will NOT be doing
- Getting bored with repetitive activities and endless meetings.
Key Responsibilities
- Regularly monitoring and analyzing team metrics for areas of improvement and automation
- Manage continuous documentation of knowledge and training of resources
- Oversight and involvement in creating playbooks for standardized activities
- Coach ICs performing below the team metrics.
Candidate Requirements
- English fluency.
- Technical experience with B2B SaaS products
- Experience leading a PS team.
Nice to have
Experience leading remote teams
