Senior Technical Support Engineer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.
At Trilogy, we've transformed support into a high-stakes puzzle-solving arena. Our AI handles the routine, leaving you to tackle the most intellectually stimulating challenges across our suite of 100+ enterprise software products. This isn't your average support role; it's a masterclass in technical problem-solving.
Warning: This position isn't for the faint-hearted. We move fast, think faster, and expect excellence from day one. If you thrive on independence, love cracking complex technical puzzles, and can hit the ground running, you might just be the superhero we're looking for.
Think you can handle being thrown into the deep end of enterprise software support? Ready to push the boundaries of what's possible in technical problem-solving? Then let's talk about accelerating your career at lightspeed.
What you will be doing
Become the bridge between cutting-edge AI and human ingenuity. You'll be the specialist who steps in when our AI meets its match, solving the unsolvable and teaching our systems to be even smarter. Think of yourself as part detective, part innovator, and part AI mentor.
What you will NOT be doing
- Enjoying a leisurely onboarding period - we expect you to master multiple products within your first month (yes, we know it's ambitious, and yes, we mean it)
- Looking to your manager for step-by-step guidance - this role demands self-starters who can navigate complex challenges independently
Key responsibilities
Your mission is to seamlessly blend human expertise with AI capabilities, creating a support experience that sets new industry standards. You'll focus on the challenging cases that push the boundaries of current AI technology, while continuously working to expand those boundaries.
Candidate requirements
- 4+ years of battle-tested experience in technical support or engineering roles, with a track record of solving complex technical challenges
- Advanced mastery of generative AI tools - we're looking for someone who's gone beyond basic prompting and content generation to create automated workflows and custom AI solutions
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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