Description
Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.
At Trilogy, we've transformed support into a high-stakes puzzle-solving adventure. Our AI handles the routine, leaving you to tackle the most intellectually challenging cases across our suite of 100+ enterprise software products. Think of it as technical support's special forces division.
This isn't your typical "ease into it" role. We're looking for technical warriors who thrive under pressure, learn at lightning speed, and solve complex problems without hand-holding. If you need a safety net or extensive training wheels, this isn't your arena.
But if you're the type who gets excited by seemingly impossible challenges and wants to push the boundaries of what's possible in technical support, you've found your calling. Ready to join the elite? Show us what you've got.
What you will be doing
You'll be the human intelligence behind our AI powerhouse, focusing on:
- Cracking the toughest technical puzzles that even our advanced AI can't solve
- Elevating our AI capabilities by bridging knowledge gaps and improving system intelligence
- Delivering solutions that become tomorrow's AI-powered automated responses
What you will NOT be doing
- Enjoying a leisurely onboarding process - we expect mastery of multiple products within your first month
- Running to management for solutions - this role demands self-sufficiency and independent problem-solving prowess
Key responsibilities
Your mission is to create seamless harmony between human expertise and AI capabilities, specifically:
- Masterfully handling complex technical challenges that push beyond current AI limitations
- Contributing to the continuous evolution of our AI support system
- Delivering solutions that set new standards in enterprise software support
Candidate requirements
- Geographic requirement: Must be located in the Americas (North or South)
- Professional background: 4+ years of battle-tested experience in technical support or engineering
- AI expertise: Advanced command of generative AI tools, including workflow automation and custom GPT development (basic prompt engineering won't cut it)
- Self-reliance: Proven ability to overcome obstacles independently
- Learning agility: Capacity to master new technologies and concepts rapidly
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
Frequently asked questions
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The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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