Director of Retail Operations $400,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Ready to architect the AI-powered backbone of educational transformation? At 2 Hour Learning, we've achieved the extraordinary: 2.6x academic growth in just two-hour blocks. Now we need an operational visionary to scale this breakthrough through sophisticated AI implementation—not just strategy, but technical execution that delivers measurable results.
This is for the rare operational leader who doesn't just understand AI but implements it with precision—building automated systems, connecting APIs, and creating intelligent frameworks that drive educational excellence at scale. Working directly with our founder, you'll transform complex operational challenges into streamlined AI solutions that preserve our exceptional student outcomes while enabling rapid growth.
This role demands technical prowess, strategic brilliance, and uncompromising standards. You won't just use AI tools—you'll architect them into the operational DNA of our organization, creating the infrastructure for educational revolution.
What you will be doing
- Building AI-Powered Systems: Designing and implementing AI-driven operational frameworks that optimize efficiency and maintain exceptional educational outcomes at scale.
- Strategic Decision Support: Leveraging AI tools to deliver real-time strategic insights to the founder, identifying growth opportunities, and mitigating risks before they arise.
- Cross-Functional Leadership: Managing large-scale, cross-functional operational portfolios to ensure seamless integration of AI solutions across all aspects of the business.
- Hands-on AI Implementation: Utilizing technical skills to connect systems, run API calls, and automate complex processes—no delegating the technical work.
- Driving Operational Excellence: Implementing AI-enabled quality control systems to maintain consistent delivery of our academic model across multiple locations.
What you will NOT be doing
- Day-to-Day Campus Operations: Your focus is on strategic scaling and automation, not managing individual campus operations.
- Curriculum Development or Educational Staff Oversight: This role is about operational excellence, not educational content or teaching.
- High-Level Theorizing Without Implementation: We need real, technical usage of AI—not just strategic ideas or conceptual applications.
- Maintaining Status Quo: There's no room for complacency—this is a high-growth, high-intensity role that demands constant innovation.
Key responsibilities
Design and implement AI-powered operational frameworks and automated systems that enable scalable growth and consistent delivery of 2 Hour Learning's academic model while providing actionable, data-driven strategic insights to the founder.
Candidate requirements
- 10+ years of operational leadership experience scaling multi-location businesses (education or high-end retail, hospitality, or healthcare).
- Prior experience at a top-tier management consulting firm (e.g., McKinsey, Bain, BCG)
- Proficient in practical and technical usage of AI tools; must pass a rigorous assessment that involves automating business processes using AI.
- Experience converting operational processes into AI-driven systems with demonstrable technical implementation (coding, API integrations, automation).
- History of managing large-scale, cross-functional operational portfolios, driving strategic transformation, and achieving high-level business outcomes.
- Proven track record of developing and presenting strategic recommendations to C-suite executives, specifically the ability to translate complex operational data into clear, actionable executive-level insights
- Based in the United States and willing to travel 30% of the time to campus locations.
- Must be legally eligible to work in the US without visa sponsorship.
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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