Data Analyst, Forward Kitchens (Philippines) - $60,000/year USD

On-demand food delivery is the future of restaurants. However, most restaurants are either ill-equipped or unaware of how to unlock their full delivery revenue potential through digitization. A restaurant’s digital presence could be the difference between a viral hit like Salt Bae’s booming global steak empire (which is just ok, if you ask us) and your favorite mom-and-pop hole-in-the-wall that went out of business during the pandemic.

That’s where Forward Kitchens comes in. We empower restaurants to create multiple digital storefronts each, generate more online sales, and increase their bottom line – all without having to hire a creative marketing team or deal with the millions (we’re exaggerating) of delivery platforms out there. We believe in our partner restaurants’ power to represent their communities and provide delicious, eclectic meals to their ever-ravenous customers at scale.

We have a team of around 50 people in the Philippines that is growing rapidly, and we are looking for an experienced operations manager to lead it. In this role, you will monitor performance metrics, coach team members, and continuously look for opportunities to improve our internal processes. You will be held responsible for the performance of the entire Philippines organization and report directly to our executive team. This is an opportunity to have significant influence on the operations of a rapidly scaling tech startup and eventually grow into a more senior role.

• Monitoring and helping build systems that measure operational performance 
• Managing team performance and holding teams accountable for their results
• Building and improving scalable processes and systems

• Building dashboards from scratch
• Personally servicing customer accounts and support requests

• At least 3 years of experience in a senior operations role
• Excellent verbal and written communication skills in English
• The ability to work US hours (Eastern Standard Time)
• Currently based in the Philippines