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Call Center Concierge


Ready to make $20,000 while working from the comfort of your own home? Are you eager to join a network of most talented remote workers in the world? If so, this role is for you.

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Call Center Concierge
$20,000 USD Per Year

 
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$10 USD PER HOUR AT 40 HOURS PER WEEK

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DELIVER WORLD-CLASS SERVICES

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LEARN AT AN AMAZING RATE

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WORK WITH TOP 1% OF GLOBAL TALENT

As a remote Call Center Concierge, you will be expected to speak with customers in a fast-paced, web-based call center.. Our concierge agents must have outstanding communication skills, exceptional English, a friendly personality, and reliable high-speed internet.


Expectations

  • Call customers to schedule dealership appointments

  • Maintain web-based records

  • Work in tandem with the concierge team through Skype

  • Work an 8 hour shift with a 30 minute break

 

Required Education and Experience:

  • Must be 18 years of age or older

  • High School Diploma/GED

  • Perfect English - American Accent

  • Skype experience

  • Excellent phone communication skills

  • General computer skills - ability to type, navigate the Internet, and use Skype

  • Customer service experience

  • Call center experience a plus

  • Retail dealer experience desired

  • Must be able to work nights and weekends

  • Reliable high-speed Internet

  • Computer with microphone

  • Quiet setting with little to no background noise to perform calls

Requirements that make you eligible for upward mobility:

  • Some college, college in progress, or a college degree

  • Fluency in Spanish or a second language

 

This role may be a great fit if:

  • You are highly dependable

  • You thrive in a fast-paced environment

  • You have a friendly voice and amiable personality

  • You are outgoing and make people feel comfortable

  • You are assertive

  • You excel with repetition

 


Who Is Crossover?

Crossover connects the world's top talent with the world's best companies. We're re-inventing how people find long-term, challenging work, and how companies leverage the best talent in the world. We assemble teams of rockstars and provide playbooks and a platform, WorkSmart, to help teams and individuals continuously improve how they work.

We're creating a future where all high-skill jobs are in the cloud and big data helps people and teams be more productive. A future where brick and mortar offices are history. We believe the future of the workforce is global and will be built from teams collaborating from every corner of the world.

Crossover has more than 2,500 partners in 108 countries. Unlike freelancer or outsourced marketplaces, Crossover only offers long-term, multi-year projects or programs.

Hear more about our strategy and vision from our CEO, Andy Tryba: 

 

The Remote Life @ Crossover.

A key benefit of Crossover - and the cloud - is all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.

 Work from a home office or co-work at the many co-working spaces available to partners around the world

Work from a home office or co-work at the many co-working spaces available to partners around the world

We believe in equipping people to work where they can be the most productive and happy, with a commitment of 40 hours a week.

Crossover offers:

WEEKLY PAYMENTS IN USD

FULLY LEGITIMATE CONTRACT

FULL
40 HOURS/WEEK

LONG TERM
2-3 YR PROJECTS

 

HOW DO I APPLY?

Step 1: Online Application

Start your application by creating an account and profile with Crossover, then uploading your resume and confirming your email address. From there, the Crossover platform will guide you through the remaining steps.


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Step 2: Take the English and Fundamentals Test

We have a series of multiple-choice tests to check for the knowledge and skills needed for the role and an English exam where we ask candidates to upload a 2-3 minute audio submission. After this stage, you will receive an email invitation to the next step in the application process.


Step 3: Free Response Questions and CCAT Testing

In this step, we will ask you a series of free response questions that will simulate scenarios you are likely to encounter in the role. We find both the willingness to invest this time – coupled with the insights we derive from the answers – help us find the truly capable and passionate candidates. You may also be asked to make a presentation of your answers to demonstrate your communication skills. The free response section is an opportunity to preview the type of work you would be doing in the role and demonstrate your technical skills and abilities to hiring managers. The last free response question will invite you to complete CCAT testing. The CCAT measures cognitive aptitude or general intelligence, and tests an ability to solve problems, digest and apply information, learn new skills, and think critically.


Step 4: Join the Interview

The final step of the evaluation process is the marketplace interview. One of our hiring manager evaluators will speak with you on a video call to understand if you're the best fit for the position. In addition to technical and business questions about your current and previous roles and achievements, you may be asked about the answers you gave in your free response questions.


Step 5: Meet the Customer and Get Hired

If you successfully pass all stages of the evaluation process, you will have the opportunity to talk with hiring managers about the positions that are currently available. This is intended to be a two-way discussion where you can ask questions about the team, product, metrics, roadmap, etc. You can interview with as many hiring managers as desired and make the decision on which company or team best fits your interests and career goals.