Customer Success Account Manager$ 100k USD/year $ 50 USD/hour 40h/week Remote Position Long-term
Are you the top 1% talent in the world? Do you want to work for a revolutionary remote workforce from all over the world, where you will be challenged daily? Do you take pride in overcoming challenging obstacles and resolving issues for clients? Can you be successful in advancing and driving growth in your accounts by building relationships? Are you capable of getting open and direct feedback from top executives through weekly performance reviews, and take action immediately? If you want to grow more in a year than most will in a decade, you should Apply now.
INTERESTED? APPLY NOW!
In this role, you will be our customer’s champion from start to finish - you will own the most critical aspect of our business: customer satisfaction. Your relationships with customers will begin at the close of a sale. You will then work with our internal teams to ensure that their processes are meeting the needs of the customer. Growing existing accounts and utilizing your skills in both cross-selling and upselling will be a constant activity. To thrive in this role, you will need to be a master in customer-facing communication, relationship management, and working quickly with internal teams to deliver results. Measures for this role are simple: Customer Satisfaction (NPS), Account Growth (Revenue) of your accounts, # of Referrals to sales, # of Testimonials.
Manage and grow existing accounts, understanding how to prioritize portfolio of accounts
Customer relationship management, specifically retentaion with a proactive focus.
Removal of friction from sales cycles and partner with stakeholders to establish preferential relationships leading to scalable and sustainable revenue with customers
Contribution to and/or develop account solution strategy including working with broader account teams to develop long term customer solution roadmaps.
Assurance that products and account strategy are aligned with each other.
Identify, develop and maintain strong relationships with stakeholders operating at all necessary levels (management and functional), partner with them within the customer organization to understand and influence their project strategies
Experience the Scale and Intensity
Crossover gives you an unprecedented visibility to the top technology companies throughout the globe and gives you an opportunity to work on multi-million dollar revenue products processing millions of transactions using revolutionary and radically differentiated processes in a high intensity environment.
With our culture of setting SMART goals, you will receive candid feedback weekly instead of waiting for quarterly or annual reviews to help you take timely corrective actions for your overall learning and development.
A Customer Success Manager has the ability to move upward or laterally quite extensively. This position has fluidity in that the candidate can easily move into a more senior position as a Director or VP of customer success, and even go as far as the CXO level. This career responsibility comes with targeted KPI’s, a drive to learn, extensive renewal performance, and movement from an individual contributor to a team leader.
FOR THIS ROLE
- American Association of Inside Sales Professions
- The Sales Management Association
- National Association of Sales Professionals
- National Sales Network (NSN)
- Sales and Marketing Executives International (SMEI)
- Sales Association
- Canadian Professional Sales Association (CPSA)
- Trends in Customer Success Account Management
- Customer Success Magazine
- Lincoln Murphy – Founder of Sixteen Ventures
- Jaime Stein – Customer Success Executive at Hootsuite
- Perry Monaco – Customer Success Manager at LinkedIn
- Tomasz Tunguz – Venture capitalist at Redpoint Ventures
- Ellie Wilkinson – Sr. Customer Success Team Manager at Moz
- Todd Sheive – Sr. Customer Success Manager at Adobe