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Customer Success Account Manager


We are looking for inside sales top performers at an enterprise software company.

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Customer Success Account Manager
$100,000 USD Per Year

 
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$50 USD PER HOUR AT 40 HOURS PER WEEK

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DRIVE RADICALLY DIFFERENTIATED PROCESSES

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DELIVER TOUGH HIGH VALUE GOALS

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WORK WITH TOP 1% OF GLOBAL TALENT

You will be our customer’s champion from start to finish - you will own the most critical aspect of our business: customer satisfaction. Your relationships with customers will begin at the close of a sale.   You will then work with our internal teams to ensure that their processes are meeting the needs of the customer. Growing existing accounts and utilizing your skills in both cross-selling and upselling will be a constant activity.

To thrive in this role, you will need to be a master in customer-facing communication, relationship management, and working quickly with internal teams to deliver results.   Measures for this role are simple:  Customer Satisfaction (NPS), Account Growth (Revenue) of your accounts, # of Referrals to sales, # of Testimonials


Expectations

  • Assurance that products and account strategy are aligned with each other.

  • Identify, develop and maintain strong relationships with stakeholders operating at all necessary levels (management and functional), partner with them within the customer organization to understand and influence their project strategies

 

Key Responsibilities

  • Manage and grow existing accounts, understanding how to prioritize portfolio of accounts

  • Customer relationship management

  • Removal of friction from sales cycles and partner with stakeholders to establish preferential relationships leading to scalable and sustainable revenue with customers

  • Contribution to and/or develop account solution strategy including working with broader account teams to develop long term customer solution roadmaps.

Candidate Requirements

  • A proven track record in building customer relationships with both business and technical leaders

  • Selling and managing technical accounts

  • Project management in enterprise software projects

  • Technology Delivery Experience (e.g. Professional Services or Software Licensing)

  • Executive Facilitator (Working with VPs/Directors to understand needs)

  • Experience carrying a quota by growing existing accounts

  • Experience in customer-facing project management, technical pre-sales or other technical consulting role

  • Experience with proactive cross-selling and upselling is paramount

  • Excellent interpersonal and organizational skills with the ability to facilitate dialog and collaborate effectively with cross-functional teams.


Who Is Crossover?

Crossover connects the world's top talent with the world's best companies. We're re-inventing how people find long-term, challenging work, and how companies leverage the best talent in the world. We assemble teams of rockstars and provide playbooks and a platform, WorkSmart, to help teams and individuals continuously improve how they work.

We're creating a future where all high-skill jobs are in the cloud and big data helps people and teams be more productive. A future where brick and mortar offices are history. We believe the future of the workforce is global and will be built from teams collaborating from every corner of the world.

Crossover has more than 2,500 partners in 108 countries. Unlike freelancer or outsourced marketplaces, Crossover only offers long-term, multi-year projects or programs.

Hear more about our strategy and vision from our CEO, Andy Tryba: 

 

The Remote Life @ Crossover.

A key benefit of Crossover - and the cloud - is all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.

 Work from a home office or co-work at the many co-working spaces available to partners around the world

Work from a home office or co-work at the many co-working spaces available to partners around the world

We believe in equipping people to work where they can be the most productive and happy, with a commitment of 40 hours a week.

Crossover offers:

WEEKLY PAYMENTS IN USD

FULLY LEGITIMATE CONTRACT

FULL
40 HOURS/WEEK

LONG TERM
2-3 YR PROJECTS

 

HOW DO I APPLY?

Step 1: Online Application

Start your application by creating an account and profile with Crossover, then uploading your resume and confirming your email address. From there, the Crossover platform will guide you through the remaining steps.


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Step 2: Take the English and Fundamentals Test

We have a series of multiple-choice tests to check for the knowledge and skills needed for the role and an English exam where we ask candidates to upload a 2-3 minute audio submission. After this stage, you will receive an email invitation to the next step in the application process.


Step 3: Free Response Questions and CCAT Testing

In this step, we will ask you a series of free response questions that will simulate scenarios you are likely to encounter in the role. We find both the willingness to invest this time – coupled with the insights we derive from the answers – help us find the truly capable and passionate candidates. You may also be asked to make a presentation of your answers to demonstrate your communication skills. The free response section is an opportunity to preview the type of work you would be doing in the role and demonstrate your technical skills and abilities to hiring managers. The last free response question will invite you to complete CCAT testing. The CCAT measures cognitive aptitude or general intelligence, and tests an ability to solve problems, digest and apply information, learn new skills, and think critically.


Step 4: Join the Interview

The final step of the evaluation process is the marketplace interview. One of our hiring manager evaluators will speak with you on a video call to understand if you're the best fit for the position. In addition to technical and business questions about your current and previous roles and achievements, you may be asked about the answers you gave in your free response questions.


Step 5: Meet the Customer and Get Hired

If you successfully pass all stages of the evaluation process, you will have the opportunity to talk with hiring managers about the positions that are currently available. This is intended to be a two-way discussion where you can ask questions about the team, product, metrics, roadmap, etc. You can interview with as many hiring managers as desired and make the decision on which company or team best fits your interests and career goals.