Customer Success Account Manager
$100,000 USD Per Year
$50 USD PER HOUR AT 40 HOURS PER WEEK
DRIVE RADICALLY DIFFERENTIATED PROCESSES
DELIVER TOUGH HIGH VALUE GOALS
WORK WITH TOP 1% OF GLOBAL TALENT
You will be our customer’s champion from start to finish - you will own the most critical aspect of our business: customer satisfaction. Your relationships with customers will begin at the close of a sale. You will then work with our internal teams to ensure that their processes are meeting the needs of the customer. Growing existing accounts and utilizing your skills in both cross-selling and upselling will be a constant activity.
To thrive in this role, you will need to be a master in customer-facing communication, relationship management, and working quickly with internal teams to deliver results. Measures for this role are simple: Customer Satisfaction (NPS), Account Growth (Revenue) of your accounts, # of Referrals to sales, # of Testimonials
Assurance that products and account strategy are aligned with each other.
Identify, develop and maintain strong relationships with stakeholders operating at all necessary levels (management and functional), partner with them within the customer organization to understand and influence their project strategies
Manage and grow existing accounts, understanding how to prioritize portfolio of accounts
Customer relationship management
Removal of friction from sales cycles and partner with stakeholders to establish preferential relationships leading to scalable and sustainable revenue with customers
Contribution to and/or develop account solution strategy including working with broader account teams to develop long term customer solution roadmaps.
A proven track record in building customer relationships with both business and technical leaders
Selling and managing technical accounts
Project management in enterprise software projects
Technology Delivery Experience (e.g. Professional Services or Software Licensing)
Executive Facilitator (Working with VPs/Directors to understand needs)
Experience carrying a quota by growing existing accounts
Experience in customer-facing project management, technical pre-sales or other technical consulting role
Experience with proactive cross-selling and upselling is paramount
Excellent interpersonal and organizational skills with the ability to facilitate dialog and collaborate effectively with cross-functional teams.