Aurea understands that if our customers don’t achieve long-term success, then neither will we. That’s why we want you to help our customers take advantage of our product suite to unlock long-term, sustainable business value. As for customer support, contract renewals, and everything else you didn’t sign up for? Forget about it. We want you to focus on creating and clarifying the core value of the product, enrolling the customer in the product, and partnering with them to achieve and maintain that value.
This new role is a leadership role creating processes and strategies for accelerating value realization at scale. Instead of being focused on a single (or a small set of individual) customer(s), this role will enable all customers to quickly realize product value and maintain it with modern approaches that are relevant to SaaS-based software.