Client Engagement Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Step into a revolutionary role where customer success transcends conventional boundaries. In a landscape where only a third of companies use technology to predict customer needs, IgniteTech sets a new standard. We harness AI not just to react, but to anticipate and enhance every client interaction, transforming customer engagement.
Imagine a position where your expertise combines with AI to foresee and fulfill customer desires, crafting bespoke experiences that foster loyalty and growth. This isn't about merely maintaining relationships—it's about redefining them through data-driven insights and strategic foresight.
Join us in pioneering an AI-first approach to customer success, where innovation meets empathy, and technology fuels enduring partnerships. If you're prepared to challenge the status quo and drive transformative client experiences, your future begins here.
What you will be doing
- Enhance customer interactions by utilizing AI for swift issue resolution, personalized engagement, and insightful feedback analysis.
- Boost product usage through AI-powered recommendations, virtual support, and tailored user experiences.
- Drive growth by refining customer success strategies focused on upselling and minimizing churn.
What you will NOT be doing
- Pursuing new customer acquisitions
- Managing technical support inquiries
- Involvement in product development
Key responsibilities
- Utilize AI to enhance customer retention, engagement, and growth by proactively meeting customer needs, personalizing interactions, and identifying upselling prospects.
Candidate requirements
- Minimum of 2 years' experience in customer success within the B2B software domain
- Familiarity with GenAI tools such as ChatGPT, Claude, or Bard
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
Frequently asked questions
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The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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