Client Engagement Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
Are you tired of the reactive hamster wheel in customer success? Research reveals a startling truth: only 33% of companies strategically utilize technology to anticipate client needs and boost engagement—leaving significant revenue potential untapped. In today's competitive SaaS landscape, where customer retention and expansion are paramount, conventional relationship management tactics simply fall short.
At IgniteTech, we're revolutionizing customer success through our AI-first approach. We've reimagined client engagement as a proactive, data-driven journey where every interaction is meaningful, personalized, and strategic. Our AI ecosystem doesn't just respond to problems—it predicts them, creating tailored experiences that foster loyalty and growth.
This role transcends traditional customer success boundaries. Rather than spending your days putting out fires, you'll harness cutting-edge AI insights to understand client needs before they even articulate them. As a pioneer in AI-powered customer success, you'll break free from outdated methodologies and redefine excellence in client relationships.
Join our forward-thinking team and become part of a transformative movement that fuses artificial intelligence, innovative technology, and genuine customer empathy. If you're ready to abandon reactive approaches, embrace strategic thinking, and leverage AI-driven insights to create exceptional client experiences, we want to connect with you. Step into the future of customer success—where innovation meets impact.
What you will be doing
- Transform Customer Interactions: Deploy AI solutions to streamline issue resolution, craft data-informed check-ins, and convert feedback into actionable intelligence
- Elevate Product Adoption: Implement AI-powered recommendation engines, virtual assistance protocols, and personalized user experiences to deepen client engagement
- Drive Strategic Growth: Identify and capitalize on AI-revealed upsell opportunities while continuously refining success strategies to minimize churn and maximize client value
What you will NOT be doing
- Hunting for new business or participating in initial customer acquisition campaigns
- Serving as a technical support specialist or managing the support ticket queue
- Engaging in product engineering or development activities
Key responsibilities
- Champion customer loyalty and business expansion by harnessing AI technologies to anticipate client needs, deliver personalized experiences, and strategically identify and secure upsell opportunities that drive mutual growth
Candidate requirements
- Minimum 2 years of proven customer success experience within the B2B software ecosystem
- Demonstrated proficiency with generative AI platforms and tools (such as ChatGPT, Claude, or Bard)
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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