Strategic Account Manager $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
ELITE CUSTOMER STRATEGISTS WANTED: While others play defense with customers, you'll be orchestrating AI-powered offense. In a world where 70% of Customer Success time is wasted on reactive firefighting, IgniteTech has engineered something different—a strategic account model where AI handles the grunt work, and you drive the executive conversations that actually move revenue needles.
At IgniteTech, our AI systems continuously scan for adoption gaps, detect early churn signals, forecast renewals with precision, and identify expansion opportunities before they're obvious. This isn't about sending friendly check-in emails or hoping for renewals—it's about leveraging predictive intelligence to transform customer relationships into strategic growth assets.
This role places you at the intersection of artificial intelligence and executive influence. You'll command a portfolio of high-value accounts where your success is measured in retention percentages, expansion revenue, and advocacy metrics—not activity reports or meeting counts.
What you will be doing
- Leverage our proprietary AI insights to craft and execute data-backed customer success strategies that directly impact retention and growth metrics
- Lead high-stakes strategic discussions with C-suite stakeholders, positioning IgniteTech's AI solutions as critical to their business outcomes
- Identify and capitalize on AI-detected expansion opportunities, translating data signals into revenue conversations that drive account growth
What you will NOT be doing
- Chasing new logos or cold prospecting—your focus is extracting maximum value from existing strategic relationships
- Managing technical support tickets or serving as tier-one customer service—our specialized teams handle those functions
- Contributing to product development cycles—your domain is customer strategy and value realization
Key responsibilities
Candidate requirements
- Minimum 5 years of proven customer success experience in B2B software environments with demonstrable impact on retention metrics
- Practical experience utilizing generative AI tools (ChatGPT, Claude, Bard) in professional contexts
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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