You'll master delivering exceptional technical support and leverage 'WorkSmart' to enhance your skills by identifying high-intensity moments and addressing challenges with your manager. Track your progress towards performance goals, receive constructive feedback, and fast-track your career growth.
Technical Support Specialist $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Join a revolution in customer support at Trilogy, where traditional inefficiency is replaced with cutting-edge AI solutions. While most companies struggle with repetitive tasks and high escalation rates, over 60% of tickets elsewhere are escalated due to inadequate first-line responses. Here, our AI chatbot manages routine inquiries, leaving the intricate challenges for our skilled engineers.
Prepare for a fast-paced environment with no room for complacency. If you thrive on independence, quick learning, and tackling daunting problems, this role will propel your career. You'll gain unmatched technical expertise across a vast array of products, contributing to Trilogy's elite reputation. Are you ready to push your limits and make a significant impact? We welcome your application.
What you will be doing
- Enhance AI-driven customer support by resolving complex escalated tickets and refining AI capabilities with your technical insights.
What you will NOT be doing
- Taking an extended period to acclimate; you'll need to become proficient in several products within your first month.
- Relying heavily on managerial support; success demands self-sufficiency and resourcefulness.
Key responsibilities
- Combine technical expertise with AI tools to provide outstanding customer support, focusing on intricate issues beyond AI's current scope.
Candidate requirements
- A minimum of 2 years' experience in technical customer support or engineering roles.
- Proficiency in advanced generative AI applications, including automating workflows and creating custom GPTs. Experience limited to basic LLM use will not suffice.
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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AI-first remote workers.