Description
Are you tired of the same old customer support routine, bogged down by inefficiencies and lackluster problem-solving? Step into a realm where every challenge is a chance to innovate and excel. At Trilogy, we revolutionize support with AI, leaving only the toughest puzzles for you to solve.
What you will be doing
- Engage with AI-augmented customer resolutions, addressing intricate tickets that require your expert touch and enhancing AI capabilities through continuous feedback.
- Develop and refine solutions for complex, diverse challenges across a vast array of enterprise software products.
- Collaborate with a global team to elevate Trilogy's customer support reputation through innovative problem-solving.
What you will NOT be doing
- Spending months to understand the basics; expect to master several products within weeks.
- Depending on managerial guidance for every hurdle; autonomy and self-direction are key.
- Handling mundane, repetitive support tasks; our AI manages the routine, freeing you for the extraordinary.
Key responsibilities
Deliver unparalleled customer support by integrating your technical expertise with AI, focusing on complex issues that elevate Trilogy's excellence.
Candidate requirements
- Fluency in German
- At least 2 total years of experience in a technical customer support or engineering role
- Experience using AI tools (e.g., ChatGPT, Perplexity, Cursor) in a professional setting
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
Reviews
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.