Senior Associate $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Trilogy seeks dynamic problem-solvers ready to dive into complex business challenges and streamline operations. If you're adept at using cutting-edge technologies like ChatGPT to resolve inefficiencies, we want you on our team.
As a Senior Associate, you'll transform inefficiencies into streamlined successes by simplifying convoluted processes, cutting out unnecessary steps, and aligning operations with strategic goals. Unlike typical roles bogged down by meetings, this position empowers you to enact real change, planning and executing restructures that prompt your team to say, "This is how it should have been all along."
We believe in action-oriented operations roles, where short-term change is a priority. Do you share this belief?
Who You Are
- You thrive on dissecting and resolving operational inefficiencies
- You excel at enhancing internal processes to maximize customer value
- You can unravel complex operations and devise simplifications swiftly
- Your knack for fixing inefficiencies might even have earned you the nickname "robot"
What you will be doing
- Utilizing generative AI to automate and refine processes organization-wide.
- Critically analyzing division operations to identify strengths and weaknesses.
- Crafting restructuring strategies for operational areas like Customer Support, Pricing, and Sales, guided by Trilogy's established playbook.
What you will NOT be doing
- Engaging in high-level management or delegation, as administrative tasks are largely automated for you.
- Maintaining ongoing operations—your focus will shift to new challenges once current processes are optimized.
- Creating startup strategies from scratch; instead, you'll implement proven growth strategies from our playbook.
Key responsibilities
- Implement operational and structural frameworks to rejuvenate struggling companies, using the provided playbook and suggesting enhancements.
- Drive positive financial margins and ensure high customer retention for our acquired software companies.
Candidate requirements
- Over 5 years of experience in the enterprise software sector with a comprehensive understanding of software practices.
- More than 5 years in an operational capacity.
- At least 3 years in customer-facing roles (such as Support, Sales, Collections).
- Proficiency in using generative AI tools to boost productivity measurably.
You will be working for
Hundreds of software businesses run on the Trilogy Business Platform. For three decades
About Trilogy
Quick links
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
