Customer Success Director

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks} ($100 USD/hour)

Are you a customer success leader who is caught in the middle between your company and your customers? Do you wish you could focus 100% of your energy on maximizing the value of your customers’ investment, rather than on troubleshooting, contract management, or upselling?

Aurea understands that if our customers don’t achieve long-term success, then neither will we. That’s why we want you to help our customers to take advantage of our 100+ product suite to unlock long-term, sustainable business value. As for customer support, contract renewals, and everything else you didn’t sign up for? Forget about it.

In this role, you will be one of the most senior members of the customer success team, meaning you will set and continually raise the bar for the entire team by writing excellent customer success plans and impressing your customers at every touchpoint. You will challenge your peers to meet your quality expectations, and your customers will notice the difference!

If you are finished choosing between your customers’ best interests and your company’s bottom line, join the Customer Success team at Aurea!