If you excel in this role, there is a clear path to more customer sales focus roles, like our Account Manager role.
Not accepting applications on crossover.com at this time.
Do you work as a technical support rep, but are tired of ticket resolution after ticket resolution? Do you thrive on interacting with clients to get them past their frustration while listening for understanding of the real issues? Do you like leveraging your technical background to connect both the customer and the 3rd party support team to understanding of the root cause?
This is an exciting position that allows you to put your technical background to work expediting the resolution of customer problems without having to delve into the coding yourself! You will be the customer's primary point of contact when issues arise and it will be your responsibility to drill down on the issue and communicate progress throughout the fix process. This is an opportunity to leverage your customer service skills and technical background into a new role focusing on the things you love the most.
You will be providing a technical support concierge service that facilitates the effective resolution of technical issues. You will be an ear to your customers and will help prioritize and communicate their technical issues to people that will solve them.
This is not a role focused on creating use-cases or adding products to the customers pipeline. You won't spend your day opening tickets or solving them. In this role you focus on listening to your customers to ascertain the most effective and efficient solution route within the company process.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
If you excel in this role, there is a clear path to more customer sales focus roles, like our Account Manager role.
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of AI-first remote workers.