AI-First Customer Success Manager

$100,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($50 USD/hour)

Are you tired of your customer success team constantly playing defense? 70% of CS time is still spent on reactive problem-solving and manual reporting, which is low-leverage work that fails to drive real retention or revenue impact. Despite the rise of AI, most companies are still guessing at customer health, firefighting churn signals too late, and hoping that vague check-ins will turn into renewals or expansions.

IgniteTech is different. We’ve built a customer success motion where AI does the grunt work—scanning for adoption gaps, surfacing churn signals, forecasting renewals, and spotting upsell opportunities. That frees you up to do what actually moves the needle: crafting sharp, AI-backed success plans, steering exec-level conversations, and driving strategic growth. You’ll be the tip of the spear in a model that treats AI as a co-pilot for every customer move.

This isn’t a traditional CS role. You won’t be juggling 50 accounts or sending polite nudges hoping someone reads them. You’ll own a portfolio of high-value customers and use AI insights to run C-level strategy sessions, predictive churn interventions, and well-timed expansion plays backed by cold, hard data. If you're looking for a job that feels like relationship babysitting or “QBR theater,” this isn’t it. We want someone who leads with intelligence and isn’t afraid to push for value.

You’ll be joining a team that acts more like a strategic growth engine than a support desk. Your performance will be measured by real outcomes: retention, expansion, advocacy. If you want to future-proof your skills, work closely with AI tools that are reshaping the industry, and operate at the intersection of data, strategy, and executive influence, then we want to hear from you.