SaaSOps Software Engineering Manager


Are you an outstanding manager who wants to lead at the enterprise level? Learn more about our SaaSOps Software Engineering Manager role.

SaaSOps Software Engineering Manager

$ 100k/Year   Flexible   Long-term
Good fit for: Infrastructure Manager

Are you thrilled to make a positive impact in the reliability and costs of 100s of SaaS products? Can you constantly raise your team's performance by setting and enforcing higher quality standards? Are you the type of analytical manager who measures all steps in the value stream to make data-driven decisions? If yes, then this role may be for you.

As a SaaSops SEM you will need deep technical leadership to provide excellent service availability for complex distributed systems. You will be an orchestrator for the business, engineering, support and professional services teams to provide an excellent experience to our customers.

“The best achievement was improving my decision-making skills. I am an SEM, so I get the benefits of learning new technologies and at the same time being in touch with the executives - what better models can you have?.”
-Madalina S, Software Engineering Manager
, we have  full time partners from your country,   Let’s make it !


 
 
 
 
WHY CROSSOVER?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
 
WHAT YOU'LL BE DOING

The SaaSOps Engineering Manager ($100K/year) will be expected to ensure the availability, uptime and cost optimization of our high-quality products.

You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.

Our managers typically lead a team of 5-20 talented people, consisting of Engineers, Architects, and Chief Architects. We expect you to constantly improve the quality of team performance by coaching and mentoring. You are expected to leverage your technical depth as a former sysadmin, developer, and architect to push the team towards a high standard of technical excellence and be achieving the organization's quality bar.

Our business methodology is to set aggressive quarterly goals for our products, which are driven by our product management team or the overall IT strategy. We measure performance weekly and the SaaSOps Engineering Manager will be expected to lead their team towards achieving daily and weekly goals. At Crossover, we set high-quality bars and push for constant improvements.

 
REMOTE CAMP PROGRAM

To apply for a role at Crossover, you will go through a series of online tests, usually during the online hiring event. If you pass these tests, you will be offered the opportunity to participate in our four-full-time week “Remote Camp” training program. This is elite training taught by our top instructors.

Here’s what our graduates have to say about Remote Camp:

"I am very pleased to say that because of Crossover's unorthodox and unique way of transferring the knowledge through (Paired sessions, coaching sessions with CSMs), I have never been more confident in my technical skills and abilities for my role."
-Mikael F

"The CTO Remote Camp was another thing that motivated me. I wanted to see how CTOs across the globe work and learn from them."
-Javed Z

"I've been with the company since Aug (been part of the second Remote Camp) and since then I've learned SQL, databases, servers, tapes, other content management systems etc- and that's only been in 3 months. Usually when I'm in a new company, I learned a lot about their platform, their tools etc during the length of my time with them but never at this speed!."
-Monnaliza T

It is offered as soon as you want to get started. You will be compensated for 40 hrs/ week at the hourly rate for the role you are applying to. Remote Camp is an excellent opportunity to learn about our culture, expectations, tools, processes, and procedures. It's an intensive and demanding program, but every graduate is guaranteed a job at the end of it.

 
ONLINE HIRING EVENT

A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.

 
 
KEY RESPONSIBILITIES

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability

Mentor your teams of Chief architect, architects and engineers to deliver a consistently high-quality product which has a high “First Time Acceptance Rate” from the engineering leadership

Eliminate complexity from both architecture and processes

Optimize our public cloud computing costs

Manage the uptime error budget of your product

Perform capacity planning and pre-launch reviews

Employ modern instrumentation to enable production applications and infrastructure observability and then act upon the results

Practice sustainable incident response and blameless postmortems

 
CANDIDATE REQUIREMENTS

Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering

10+ years of experience in hands-on system administration, Cloud/SaaS/PaaS operations

Proven managerial skills with at least 3 years of experience managing teams of 5-10 people

Production experience in SaaSOps/TechOps/Infrastructure Ops/DevOps, as well as networking, performance, security

Excellent level of English proficiency

Nice to have:
  • Understanding of current enterprise software technologies and development practices/tools, including virtualization, source control, build and test automation, and code quality automation technologies
  • Demonstrate success as a problem solver
  • Be a results-oriented individual
  • Comfortable “working virtually” with teammates and customers around the world
 
 
WHAT YOU WILL LEARN
 

As an SEM in our organization, you will learn about the issues of managing an entirely remote workforce and supporting products that need drastic quality improvements, on a weekly release cadence.

You’ll get an opportunity to learn how to scale, automate and monitor large-scale, cutting-edge platforms; operate at an intensity and scale of thousands of servers for 70+ different software companies; and, lead your team to achieve this goal.

You will be exposed to our metrics-driven culture, which is the foundation of our success in measuring and improving every engineering process and product we deliver. Ultimately Crossover’s dynamic environment will allow you to move fast, set and achieve aggressive goals.

 
 
CAREER PATH
 
VP of SaaSOps
3287
RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATION, AS WELL AS FOR A BUSINESS UNIT IN THE GROUP AND THEIR PRODUCTS. RESPONSIBLE FOR CENTRAL SAASOPS TEAMS DELIVERING VALUE TO ALL PRODUCTS ACROSS THE ORGANIZATION.

Manages all customer-facing and internally focused SaaSOps product environments and service delivery activities


Develops metrics to enable effective measurement of key performance indicators


Develops and manages quarterly SaaSOps budget


Develops long-range staffing and resource planning for organic and inorganic growth


Develops, maintains and executes a clear integration playbook for SaaSOps inherited from future acquisitions


100
SaaSOps SEM
3342
RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATIONS, AS WELL AS RESPONSIBILITY FOR CENTRAL ENGINEERING/SAASOPS TEAMS DELIVERING VALUE TO ALL PRODUCTS ACROSS THE ORGANISATION.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability


Mentor your teams of Chief architect, architects and engineers to deliver a consistently high-quality product which has a high “First Time Acceptance Rate” from the engineering leadership


Eliminate complexity from both architecture and processes


Optimize our public cloud computing costs


Manage the uptime error budget of your product


50
Senior Site Reliability Engineer
3343
RESPONSIBLE FOR A PRODUCTS UPTIME, COST OPTIMIZATIONS, CHANGE REQUEST AND AUTOMATIONS.

Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability


Use IaaC to automate and enable scaling of environments and systems


Eliminate complexity from both architecture and processes


Optimize our public cloud computing costs


Manage the uptime error budget of your product


50
 
 
 
Work Examples
Assets
blog
How ESW Capital & Crossover Build Infrastructure to Handle 100s of Software Products?
This is an interview with one of our SaaSOps Engineering Manager, about deciding to build a Central repository to host all docker containers of all companies and products owned by Trilogy.
https://medium.com/the-crossover-cast/how-esw-capital-crossover-build-infrastructure-to-handle-100s-of-software-products-83eb62642d9
Medium
Relevant files and links
External resources
url
SaaS Metrics 2.0
Here you have a link to an article with a comprehensive and detailed look at the key metrics that are needed to understand and optimize a SaaSOps business
https://www.forentrepreneurs.com/saas-metrics-2/
ForEntrepreneurs
 

Questions
and Answers

  • How do you perform in the role of SaasOps Engineering Manager when all your contributors are remote? Do I have to travel?

    We use communication tools such as GoToMeeting, Zoom, Skype, and Slack. We also ensure that our processes are well documented in the form of playbooks and have developed a tool, Worksmart Pro, which enables us to keep track of time and applications used. This data allows us to form a diary of how our contributors spend their day and coach them on improving productivity. You do not need to travel.

  • What are the Cloud certifications required in the role of SaasOps Engineering Manager?

    At Crossover we are always fostering our team to learn continuously. We understand that some Cloud certifications may help you demonstrate your knowledge and skills, but there is no particular certification required for the role of SaasOps engineering manager.

  • Can you provide some information on SaaSOps teams are measured?

    The organizational goals revolve around weekly targets. Additionally, the SaaSOps engineering manager is intended to meet his/her key objectives of availability, agility, high-performance, privacy, compliance, and efficiency.

  • Who does the SaaSOps Engineering Manage report to directly?

    This position reports directly to the VP of SaaSOps.

  • How do you acquire and integrate a new software company into your portfolio so aggressively?

    Before acquiring a company, we conduct 4 weeks due diligence. After the buying decision is made, we use our standard model to import the software company into Crossover centralized environment within 90 days. During this time we take whatever the company has created and re-engineer or restructure it, improving it to match our standardized model for software products.

 
 
 
ABOUT THE ROLE

 
WHAT CROSSOVER MEMBERS SAY ABOUT THE ROLE

 
 
 
FAQs