SaaSOps Software Engineering Manager$ 100k/Year Flexible Long-term
Good fit for: Infrastructure Manager
Are you thrilled to make a positive impact in the reliability and costs of 100s of SaaS products? Can you constantly raise your team's performance by setting and enforcing higher quality standards? Are you the type of analytical manager who measures all steps in the value stream to make data-driven decisions? If yes, then this role may be for you.
As a SaaSops SEM you will need deep technical leadership to provide excellent service availability for complex distributed systems. You will be an orchestrator for the business, engineering, support and professional services teams to provide an excellent experience to our customers.
-Madalina S, Software Engineering Manager
The SaaSOps Engineering Manager ($100K/year) will be expected to ensure the availability, uptime and cost optimization of our high-quality products.
You should have an always-on mentality, a passion for metrics-driven decisions, and a desire to execute drastically differentiated technical operations processes using cutting edge technologies.
Our managers typically lead a team of 5-20 talented people, consisting of Engineers, Architects, and Chief Architects. We expect you to constantly improve the quality of team performance by coaching and mentoring. You are expected to leverage your technical depth as a former sysadmin, developer, and architect to push the team towards a high standard of technical excellence and be achieving the organization's quality bar.
Our business methodology is to set aggressive quarterly goals for our products, which are driven by our product management team or the overall IT strategy. We measure performance weekly and the SaaSOps Engineering Manager will be expected to lead their team towards achieving daily and weekly goals. At Crossover, we set high-quality bars and push for constant improvements.
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
Ensure that our multi-tenant infrastructure running more than 100 different products yields four nines and more of availability
Mentor your teams of Chief architect, architects and engineers to deliver a consistently high-quality product which has a high “First Time Acceptance Rate” from the engineering leadership
Eliminate complexity from both architecture and processes
Optimize our public cloud computing costs
Manage the uptime error budget of your product
Perform capacity planning and pre-launch reviews
Employ modern instrumentation to enable production applications and infrastructure observability and then act upon the results
Practice sustainable incident response and blameless postmortems
As an SEM in our organization, you will learn about the issues of managing an entirely remote workforce and supporting products that need drastic quality improvements, on a weekly release cadence.
You’ll get an opportunity to learn how to scale, automate and monitor large-scale, cutting-edge platforms; operate at an intensity and scale of thousands of servers for 70+ different software companies; and, lead your team to achieve this goal.
You will be exposed to our metrics-driven culture, which is the foundation of our success in measuring and improving every engineering process and product we deliver. Ultimately Crossover’s dynamic environment will allow you to move fast, set and achieve aggressive goals.
Work ExamplesEvery job creates excellent work. We want to show you the types of things you will learn, using real work examples of the processes, training examples, playbooks, projects you will build on the job.
How ESW Capital & Crossover Build Infrastructure to Handle 100s of Software Products?
This is an interview with one of our SaaSOps Engineering Manager, about deciding to build a Central repository to host all docker containers of all companies and products owned by Trilogy.
Relevant Files and Links
SaaS Metrics 2.0
Here you have a link to an article with a comprehensive and detailed look at the key metrics that are needed to understand and optimize a SaaSOps business
How do you perform in the role of SaasOps Engineering Manager when all your contributors are remote? Do I have to travel?
We use communication tools such as GoToMeeting, Zoom, Skype, and Slack. We also ensure that our processes are well documented in the form of playbooks and have developed a tool, Worksmart Pro, which enables us to keep track of time and applications used. This data allows us to form a diary of how our contributors spend their day and coach them on improving productivity. You do not need to travel.
What are the Cloud certifications required in the role of SaasOps Engineering Manager?
At Crossover we are always fostering our team to learn continuously. We understand that some Cloud certifications may help you demonstrate your knowledge and skills, but there is no particular certification required for the role of SaasOps engineering manager.
Can you provide some information on SaaSOps teams are measured?
The organizational goals revolve around weekly targets. Additionally, the SaaSOps engineering manager is intended to meet his/her key objectives of availability, agility, high-performance, privacy, compliance, and efficiency.
Who does the SaaSOps Engineering Manage report to directly?
This position reports directly to the VP of SaaSOps.
How do you acquire and integrate a new software company into your portfolio so aggressively?
Before acquiring a company, we conduct 4 weeks due diligence. After the buying decision is made, we use our standard model to import the software company into Crossover centralized environment within 90 days. During this time we take whatever the company has created and re-engineer or restructure it, improving it to match our standardized model for software products.