SOCIAL MEDIA

 

The Crossover for work social media (Facebook, Twitter, Instagram, LinkedIn, YouTube etc.) pages are a way to interact directly with our community. Share your personal stories, let us know your opinions, and post your suggestions and thoughts.

The below guidelines apply to the following:

  • Facebook public and private messages, comments and replies

  • Tweets, Twitter direct messages and quoted Retweets

  • Instagram comments and direct messages

  • LinkedIn comments

  • YouTube comments


  1. Integration

Let's Connect:

We want you to talk to us and talk with each other! We welcome and encourage conversations between you, the fans, and our brand as if we were at a great party.

Our conversation guidelines are as follows:

  • Transparent: Don’t mislead or deceive in your identity

  • Respect: Treat other users on the social networks with respect

  • Truth: Don’t make false statements or claims

  • Stay on topic: All conversations & comments made on our social channels should be about our brand, products, or services.


2. Moderation

We reserve the right to everything posted on our social channels by us & by our community: all videos, images, and stories. By sharing content (images, videos, stories) on our social networks, users are giving permission to Crossover for work to possibly repurpose these for future use (PR, marketing, etc.).

Any inappropriate comments made may be deleted, and users who post inappropriate, continuously negative or profane comments will be blocked.

Post comments & themes that are considered inappropriate:

  • Spam/repetitive comments

  • Solicitation of any kind

  • Personal attacks

  • Foul, abusive, obscene or generally offensive language

  • Political content

Public posts containing a user’s private information, such as phone number or address may be hidden or deleted to protect the users’ privacy.


3. Corporate

Product or company related questions, inquiries, comments, or concerns will be addressed as quickly as possible:

  • Within 2 hours, Monday – Friday 8am to 5pm ET excluding holidays

  • Within 4 hours, Saturday – Sunday 10am to 6pm ET excluding holidays

  • All comments and questions delivered outside of the specified times will be replied to the following business day.