SVP of Professional Services$ 400k USD/year $ 200 USD/hour 40h/week Remote Position Long-term
We are looking for a seasoned leader with extensive experience in delivering customized solutions to telecommunications companies. As the SVP of Professional Services, you will be responsible for deploying complex consulting services in the telecommunications field by managing the implementation of professional services projects. The right fit will be someone with a proven track record of serving telecommunications customers.
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The Professional Services Team is mainly responsible for:
Conducting due diligence during the acquisition of a new company assessing the Professional Services.
Integrate when appropriate acquired company’s service delivery team and deliver PS services for the business
As an SVP of Professional Services, your mission is to provide product solution delivery to acquired companies, build domain expertise, bundle solution packages that work across the acquired company products and implement them.
Lead and set the direction for the professional services organization of up to 5-10 VPs of professional services and up to 500 total individual contributors.
Build a factory of professional services where each software product sold has its own customization package solution
Seek opportunities to increase customer satisfaction and deepen client relationships
Build a “Factory” model to complement and facilitate software sales with client’s customization needs
Hire, train and manage a Crossover-based team of 5-10 professional services VPs
Measure your team’s performance using technology to improve processes, staffing, and productivity to deliver customer success on every project while achieving productivity improvements of 25% each quarter
Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows
Communicate effectively with clients to identify needs and evaluate business solutions
A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.
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|Job Title||Project Manager||VP of Professional Services||SVP of Professional Services|
|Compensation||$50/hr (~$100k/yr)||$100/hr (~$200k/yr)||$200/hr (~$400k/yr)|
|Team Size||10-15 Individual Contributors||3-5 Project Managers and total team of 30-50||5-10 VPs and total team of 250-500|
|Revenue Responsibility||Deliver projects worth $2-5M/yr||Deliver sets of projects worth $5-10M/yr||Deliver sets of projects worth $50M/yr|
|Role Type||Customer Facing - often onsite||Customer Facing - often onsite||Customer Facing - often onsite|
|Core Deliverables||$50/hr (~$100k/yr)||$100/hr (~$200k/yr)||$200/hr (~$400k/yr)|
|Job Title (at typical previous job)||Project Manager, Customer Delivery Manager, Software Engineering Manager||Program Director, VP of Services, VP of Consulting, VP of Delivery||Partner, SVP of Services, CTO, CIO|
|A good fit for...||Customer facing Project Managers at enterprise software companies with the following distinctions:
Loves customer success and high quality including CI/CD automated testing, and weekly delivery cicles.
They are disciplined in defining, communicating and managing project scope with customers.
They are exceptionally organized and driven to ensure full accountability with stakeholders.
Drive relentless improvement (25% QOQ) in quality and productivity, through metrics and weekly improvement experiments.
|Program Directors at enterprise software companies with the following distinctions:
Builds deep, accountable relationships with customer senior leaders through effective delivery, clarity of communication and honesty.
Great talent coaches. Continuously upgrades team with the best talent and unafraid of tough decisions and delivering the truth to customers and team
Loves defining cross team and cross customer quality standards to ensure customer success.
Sees negative feedback as an opportunity to solve a specific problem and general problem at the same time
Consistently uses deep dives penetrating multiple layers of management to understand and correct root causes
|CTOs, CIOs, Practice Leads, and SVPs of Consulting at enterprise software companies that have accountability for the P&L for the portfolio of services engagements.
They have broad experience in Enterprise Software accross industries and verticals and create innovative services programs to maximize customer value higher margin offerings.
They lead and set the direction for the Professional Services organization of upt to 5-10 VP of Services and up to 500 total ICs.
They function well at the Board of CxO level, and are expert at navigating a customer leadership ladder to build trusted advisor relationships with the ultimate budget holders.
|Core Deliverables||Ensure all projects are in Green Status all times
Manage scope, human resource allocation and cross-training
|Be accountable to customers for all project deliverables
Hire and grow IT Services Managers
|Meet or exceed all P&L targets quarterly and annually, with a total portfolio up to $50M
Develop and implement higher-margin , customer-valued offerings
LEARNING & TRAINING
You will be part of a fast pace remote work environment where information, processes, and procedures can change overnight, and you will learn to keep the pace.
You will learn how to work together with a large remote and international organization, making all the different parts fit together to improve the end-to-end process.
FOR THIS ROLE