Senior Vice President of Professional Services


Be a part of the fastest growing private equity portfolio in the world. Join our rapidly expanding partner network. Support an expanding global network of clients. A key benefit of Crossover is that all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.

SVP of Professional Services

$ 400k USD/year  $ 200 USD/hour   40h/week   Remote Position   Long-term

We are looking for seasoned professionals with extensive experience in delivering customized solutions to telecommunications companies. Senior experts are deploying complex consulting services in the telecommunications field. If you are currently on a professional services lead role, managing the implementation of professional services projects, and have proven track record of serving telecommunications customers. Then this is the ideal job for you.

 
 
Why Crossover?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
WHAT YOU'LL BE DOING
INTERESTED? APPLY NOW!

As an SVP of Professional services you will:

  • Lead and set the direction for the Professional Services organization of up to 5-10 VPs of professional services and up to 500 total Individual contributors

  • Convert our professional services sector into a factory that can sell, in a unified way, our software products along with a customized solution to our telecommunication clients

  • Meet and exceed all P&L targets o a weekly basis with a total portfolio up to $50M

  • Manage projects with daily progress and weekly quantifiable results

  • Seek opportunities to increase customer satisfaction and deepen client relationships

 
KEY RESPONSIBILITIES

Build a “Factory” implementation model to complement software sales with customer’s customization needs

Hire, train and manage a Crossover-based team of 5-10 professional services VPs. You will measure your team’s performance using a software-based tool, to improve processes, staffing, and productivity to deliver customer success on every project, while achieving productivity improvements of 25% QoQ

Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows

Communicate effectively with clients to identify needs and evaluate business solutions

 
CANDIDATE REQUIREMENTS

Bachelor’s degree in Engineering or Business related discipline

Master’s degree or equivalent

20+ years of experience delivering professional services solutions in Telecom companies

15+ years of experience in a professional services lead role

Experience managing technical projects from concept to delivery in the telecommunications field

Extensive experience leading a team of 250-500 people

Seasoned consulting experience in the telecommunications industry

Skilled at understanding core concepts to be able to communicate effectively with software engineers, technical customer support teams, and project managers

Experience in managing multiple $30M-$50M complex consult services across more than a single product

Strong operational, project management, consulting technology and process improvement skills

Strong communication/presentation and negotiation skills

 
ONLINE HIRING EVENT



A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.

 
 
 
CAREER PATH
YES - YOU WON'T STOP HERE!

Services Level Manager VP SVP
Job Title Project Manager VP of Professional Services SVP of Professional Services
Compensation $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Team Size 10-15 Individual Contributors 3-5 Project Managers and total team of 30-50 5-10 VPs and total team of 250-500
Revenue Responsibility Deliver projects worth $2-5M/yr Deliver sets of projects worth $5-10M/yr Deliver sets of projects worth $50M/yr
Role Type Customer Facing - often onsite Customer Facing - often onsite Customer Facing - often onsite
Core Deliverables $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Job Title (at typical previous job) Project Manager, Customer Delivery Manager, Software Engineering Manager Program Director, VP of Services, VP of Consulting, VP of Delivery Partner, SVP of Services, CTO, CIO
A good fit for... Customer facing Project Managers at enterprise software companies with the following distinctions:

Loves customer success and high quality including CI/CD automated testing, and weekly delivery cicles.

They are disciplined in defining, communicating and managing project scope with customers.

They are exceptionally organized and driven to ensure full accountability with stakeholders.

Drive relentless improvement (25% QOQ) in quality and productivity, through metrics and weekly improvement experiments.
Program Directors at enterprise software companies with the following distinctions:

Builds deep, accountable relationships with customer senior leaders through effective delivery, clarity of communication and honesty.

Great talent coaches. Continuously upgrades team with the best talent and unafraid of tough decisions and delivering the truth to customers and team

Loves defining cross team and cross customer quality standards to ensure customer success.

Sees negative feedback as an opportunity to solve a specific problem and general problem at the same time

Consistently uses deep dives penetrating multiple layers of management to understand and correct root causes
CTOs, CIOs, Practice Leads, and SVPs of Consulting at enterprise software companies that have accountability for the P&L for the portfolio of services engagements.

They have broad experience in Enterprise Software accross industries and verticals and create innovative services programs to maximize customer value higher margin offerings.

They lead and set the direction for the Professional Services organization of upt to 5-10 VP of Services and up to 500 total ICs.

They function well at the Board of CxO level, and are expert at navigating a customer leadership ladder to build trusted advisor relationships with the ultimate budget holders.
Core Deliverables Ensure all projects are in Green Status all times

Manage scope, human resource allocation and cross-training
Be accountable to customers for all project deliverables

Hire and grow IT Services Managers
Meet or exceed all P&L targets quarterly and annually, with a total portfolio up to $50M

Develop and implement higher-margin , customer-valued offerings
Management experience YES YES YES


 
 
THE HIRING MANAGER

carreer growth opportunities
LEARNING & TRAINING
What will you learn as an SVP of Professional Services at Crossover
To Identify PS gaps and bring innovative solutions; How to handle complex services improving current performance; Deal with an international team.

What will be the challenges you face in your daily work?
Be flexible to handle with a company that is facing an incredible growth and several internal changes; Deal with different PS teams and gather qualified information for the GAP analysis.

Professional Services at Crossover is...
Our Professional Services is an expert consulting team that will provide business, techno-functional, implementation and strategic consulting across ESW companies portfolio using PS best practices.

What is the best thing about being a VPoPS?
A VP of Professional Services at Crossover will deal with several cutting-edge technology companies and complex issues which will take your professional skills to an upper level.

What did you learn now that you did not know before?
Several new processes and tools embedded in M&A evaluation process.
 
 
FAQs

 
 
 
 
RELEVANT FILES AND LINKS
FOR THIS ROLE