Senior Vice President of Professional Services


Be a part of the fastest growing private equity portfolio in the world. Join our rapidly expanding partner network. Support an expanding global network of clients. A key benefit of Crossover is that all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.

SVP of Professional Services

$ 400k USD/year  $ 200 USD/hour   40h/week   Remote Position   Long-term

We are looking for a seasoned leader with extensive experience in delivering customized solutions to telecommunications companies. As the SVP of Professional Services, you will be responsible for deploying complex consulting services in the telecommunications field by managing the implementation of professional services projects. The right fit will be someone with a proven track record of serving telecommunications customers.

 
 
Why Crossover?
Crossover recruits and builds world class high performing teams to power the fastest growing portfolio of software products in the world. No other company provides the training and the opportunities to test yourself on the depth and diversity of projects that we do. All roles are location independent so you are guaranteed to work with the best in the world. Challenge yourself. Be part of the change.
 
 
WHAT YOU'LL BE DOING
INTERESTED? APPLY NOW!

The Professional Services Team is mainly responsible for:

  • Conducting due diligence during the acquisition of a new company assessing the Professional Services.

  • Integrate when appropriate acquired company’s service delivery team and deliver PS services for the business

As an SVP of Professional Services, your mission is to provide product solution delivery to acquired companies, build domain expertise, bundle solution packages that work across the acquired company products and implement them.

  • Lead and set the direction for the professional services organization of up to 5-10 VPs of professional services and up to 500 total individual contributors.

  • Build a factory of professional services where each software product sold has its own customization package solution

  • Seek opportunities to increase customer satisfaction and deepen client relationships

 
KEY RESPONSIBILITIES

Build a “Factory” model to complement and facilitate software sales with client’s customization needs

Hire, train and manage a Crossover-based team of 5-10 professional services VPs

Measure your team’s performance using technology to improve processes, staffing, and productivity to deliver customer success on every project while achieving productivity improvements of 25% each quarter

Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows

Communicate effectively with clients to identify needs and evaluate business solutions

 
CANDIDATE REQUIREMENTS

Master’s degree in Engineering or Business related disciplines

Pristine spoken English

20+ years of total experience in Engineering, R&D or professional services

7+ years of experience in a Senior professional services lead role for telecom companies

Experience managing technical projects from concept to delivery in the telecommunications field

Extensive experience leading an organization of +250 individual contributors

Seasoned consulting experience in the telecommunications industry

Skilled at understanding core concepts to be able to communicate effectively with software engineers, technical customer support teams, and project managers

Experience in managing multiple $30M-$50M professional services projects across more than a single product while achieving 40%-60% of margin

Strong operational, project management, consulting technology and process improvement skills

Strong communication/presentation and negotiation skills

 
ONLINE HIRING EVENT



A hiring event is a scheduled online event where all our relevant testing relating to a role is conducted on the same day. Submissions received during the event are graded the following week, and successful candidates notified if they have progressed to the next round which is an online interview with a Hiring Manager.

 
 
 
CAREER PATH
YES - YOU WON'T STOP HERE!

Services Level Manager VP SVP
Job Title Project Manager VP of Professional Services SVP of Professional Services
Compensation $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Team Size 10-15 Individual Contributors 3-5 Project Managers and total team of 30-50 5-10 VPs and total team of 250-500
Revenue Responsibility Deliver projects worth $2-5M/yr Deliver sets of projects worth $5-10M/yr Deliver sets of projects worth $50M/yr
Role Type Customer Facing - often onsite Customer Facing - often onsite Customer Facing - often onsite
Core Deliverables $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Job Title (at typical previous job) Project Manager, Customer Delivery Manager, Software Engineering Manager Program Director, VP of Services, VP of Consulting, VP of Delivery Partner, SVP of Services, CTO, CIO
A good fit for... Customer facing Project Managers at enterprise software companies with the following distinctions:

Loves customer success and high quality including CI/CD automated testing, and weekly delivery cicles.

They are disciplined in defining, communicating and managing project scope with customers.

They are exceptionally organized and driven to ensure full accountability with stakeholders.

Drive relentless improvement (25% QOQ) in quality and productivity, through metrics and weekly improvement experiments.
Program Directors at enterprise software companies with the following distinctions:

Builds deep, accountable relationships with customer senior leaders through effective delivery, clarity of communication and honesty.

Great talent coaches. Continuously upgrades team with the best talent and unafraid of tough decisions and delivering the truth to customers and team

Loves defining cross team and cross customer quality standards to ensure customer success.

Sees negative feedback as an opportunity to solve a specific problem and general problem at the same time

Consistently uses deep dives penetrating multiple layers of management to understand and correct root causes
CTOs, CIOs, Practice Leads, and SVPs of Consulting at enterprise software companies that have accountability for the P&L for the portfolio of services engagements.

They have broad experience in Enterprise Software accross industries and verticals and create innovative services programs to maximize customer value higher margin offerings.

They lead and set the direction for the Professional Services organization of upt to 5-10 VP of Services and up to 500 total ICs.

They function well at the Board of CxO level, and are expert at navigating a customer leadership ladder to build trusted advisor relationships with the ultimate budget holders.
Core Deliverables Ensure all projects are in Green Status all times

Manage scope, human resource allocation and cross-training
Be accountable to customers for all project deliverables

Hire and grow IT Services Managers
Meet or exceed all P&L targets quarterly and annually, with a total portfolio up to $50M

Develop and implement higher-margin , customer-valued offerings
Management experience YES YES YES


 
 
THE HIRING MANAGER

 
carreer growth opportunities
LEARNING & TRAINING

You will be part of a fast pace remote work environment where information, processes, and procedures can change overnight, and you will learn to keep the pace.
You will learn how to work together with a large remote and international organization, making all the different parts fit together to improve the end-to-end process.

 
 
FAQs

 
 
 
 
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