Senior Vice President of Professional Services


Now hiring: SVP of Professional Services for a fully remote company.  Lucrative role managing a $50M/year business.

SVP of Professional Services

$ 400k USD/year  $ 200 USD/hour   40h/week   Remote Position   Long-term

Are you able to manage a $50M/year business interacting with the CIO/CTO of the largest telecommunications and enterprise software companies around the world? Are you able to hire, train and inspire a team of VPs who in turn will manage large teams? Do you have a proven track record of serving Fortune 100/Global 2000 customers in the enterprise software consulting industry? If so, then this role is for you.

 
 
Why Crossover?
Be a part of the fastest growing private equity portfolio in the world. Join our rapidly expanding partner network. Support an expanding global network of clients. A key benefit of Crossover is that all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.
 
 
WHAT YOU'LL BE DOING
INTERESTED? APPLY NOW!

As an SVP you will be leading technical teams in complex engagements with customers:

  • You will design processes and apply accurate methodologies to build one of a kind professional services area.
  • You will interact with customers to understand their needs and design an strategy to support them.
  • You will be the executive leader within one of the largest private software enterprises in the world.
 
KEY RESPONSIBILITIES

Hire train and manage a Crossover-based team of 5-10 Vice Presidents of Project Management

Sell and deliver $50M/yr of business through a team of 250-500 people

Build, and continually improve, a customer-success focused process and culture based on simplicity, common standards, and metric-based operations.

Create ongoing economies of scale, enabling your organization to become more effective and efficient as it grows

Establish yourself as the face of the business with our customers, driving their confidence to build and deploy our deep team of consultants to deliver results

Continually assess the extent to which each customer is realizing the full potential of their engagement with our software and services, working with them to increase value over time
 
CANDIDATE REQUIREMENTS

Minimum 20 years of related work experience, including experience managing technical engagements from concept to delivery in enterprise technology settings

Experience in a Partner-level role at a top-tier IT consulting company Executive Relationships: Must be able to credibly discuss long-term strategy with F500 CxO-level management.

Customer Focus: a Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience - you are a customer advocate of the highest order
 
And you can also register for a Hiring Tournament!

Register For A Tournament

What's a Hiring Tournament?
A Tournament is an Online Hiring Event and includes all testing for the role at the same day. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.
 
 
 
CAREER PATH
YES - YOU WON'T STOP HERE!

Services Level Manager VP SVP
Job Title Project Manager VP of Professional Services SVP of Professional Services
Compensation $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Team Size 10-15 Individual Contributors 3-5 Project Managers and total team of 30-50 5-10 VPs and total team of 250-500
Revenue Responsibility Deliver projects worth $2-5M/yr Deliver sets of projects worth $5-10M/yr Deliver sets of projects worth $50M/yr
Role Type Customer Facing - often onsite Customer Facing - often onsite Customer Facing - often onsite
Core Deliverables $50/hr (~$100k/yr) $100/hr (~$200k/yr) $200/hr (~$400k/yr)
Job Title (at typical previous job) Project Manager, Customer Delivery Manager, Software Engineering Manager Program Director, VP of Services, VP of Consulting, VP of Delivery Partner, SVP of Services, CTO, CIO
A good fit for... Customer facing Project Managers at enterprise software companies with the following distinctions:

Loves customer success and high quality including CI/CD automated testing, and weekly delivery cicles.

They are disciplined in defining, communicating and managing project scope with customers.

They are exceptionally organized and driven to ensure full accountability with stakeholders.

Drive relentless improvement (25% QOQ) in quality and productivity, through metrics and weekly improvement experiments.
Program Directors at enterprise software companies with the following distinctions:

Builds deep, accountable relationships with customer senior leaders through effective delivery, clarity of communication and honesty.

Great talent coaches. Continuously upgrades team with the best talent and unafraid of tough decisions and delivering the truth to customers and team

Loves defining cross team and cross customer quality standards to ensure customer success.

Sees negative feedback as an opportunity to solve a specific problem and general problem at the same time

Consistently uses deep dives penetrating multiple layers of management to understand and correct root causes
CTOs, CIOs, Practice Leads, and SVPs of Consulting at enterprise software companies that have accountability for the P&L for the portfolio of services engagements.

They have broad experience in Enterprise Software accross industries and verticals and create innovative services programs to maximize customer value higher margin offerings.

They lead and set the direction for the Professional Services organization of upt to 5-10 VP of Services and up to 500 total ICs.

They function well at the Board of CxO level, and are expert at navigating a customer leadership ladder to build trusted advisor relationships with the ultimate budget holders.
Core Deliverables Ensure all projects are in Green Status all times

Manage scope, human resource allocation and cross-training
Be accountable to customers for all project deliverables

Hire and grow IT Services Managers
Meet or exceed all P&L targets quarterly and annually, with a total portfolio up to $50M

Develop and implement higher-margin , customer-valued offerings
Management experience YES YES YES


 
 
THE HIRING MANAGER

carreer growth opportunities
LEARNING & TRAINING
What will you learn as a SVP of Professional Services at Crossover?
Identify PS gaps and bring innovative solutions; How to handle complex services improving current performance; Deal with an international team

What will be the challenges you face in your daily work?
Be flexible to handle with a company that is facing an incredible growth and several internal changes; Deal with different PS teams and gather qualified information for the GAP analysis; How would you explain what Professional Services is at our company?
Professional Services is an expert consulting team that will provide business, techno-functional, implementation and strategic consulting across ESW companies portfolio using PS best practices.

What is the best thing about being a VPoPS?
An VP of Professional Services at Crossover will deal with several cutting-edge technology companies and complex issues which will take your professional skills to an upper level.

What did you learn now that you did not know before?
Several new processes and tools embedded in M&A evaluation process.
 
 
FAQs

 
 
 
 
RELEVANT FILES AND LINKS
FOR THIS ROLE